I would like the same station I had as it's "old" with lots of customization and likes and dislikes. Can I get that station with its play history and artists back vs. creating a new one with same name?
Also, I tried to plug "jazz" to create a station in hopes to get the one I had from suggestion. It was not the one I created so I deleted that and hoping support can retrieve the one I accidently deleted. Created a while back too. Hope this info will help to find it.
Hi, I had a custom station called "Herbert Radio", with multiple artists seeded and hundreds of likes and dislikes, which I deleted by accident instead of the one I intended to delete about a week ago. Is there any way to recover it?
Hey, @Tlagoona. 👋
Sorry to hear that your stations have disappeared.
Could you tell me a bit more about what is happening?
What device are you using?
Are unable to view your offline stations? Or, are you unable to view any of your stations in your station list?
Let me know.
Hey, @PalmettoPride. 👋
I moved your post over to this thread as it appears that you're experiencing a similar issue.
I checked in with someone from our User Support team, and they were able to restore the station for you.
Feel free to check out my original post about restoring deleted stations above.
I hope this information is helpful. Let me know if you still have trouble. 🎧
Instead of the Album cover that is playing I keep getting ad's and they won't go away, All of my stations disappeared , Where did they go? What is going on with this???????
Moderator Edit: Edited title for clarity
Hey, @MVictoria1969. 👋
I moved your post over to the Account board to keep the community organized.
Someone from our User Support team will reach out to you via email to assist with this, as you may be logged into the wrong account.
Thanks for your patience during this process! 🎧
@111111111throw Our support team has confirmed will be reaching out to you via email.
Please keep an eye out for their message, and they will be happy to look into this further with you.
Hope we continue to see you around the community!
@MerlSchmidt Nice to see you around the community.
You can always recreate deleted stations by creating a new station from the same artist or song (that was deleted).
With that being said, someone from our support team will be contacting you via email to help make sure this gets resolved.
Keep an eye out for their message!
@MerlSchmidt Yes - if you re-create a deleted station, it will automatically restore the original version as it was before getting deleted.
All thumb ratings and added variety previously given on the station will still be there.
With that being said, keep an eye out for the email from our support team and they will be happy to further assist you with this.
I accidentally deleted my own playlist and I didn't save the songs is there any way to recover my playlist 😞 I didn't see the delete playlist button and I pressed it due to where it was placed...