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Reporting audio issues with a specific track

drafterdb
Local Performer

Yes - Owner of a Lonely Heart

https://pandora.app.link/CmggO5aW65

When the song is fading to an end, the track skips then repeats an earlier part of the song in error.

 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@JAG77 Thank you for reporting this! 

I'll make sure to let our curation team know so they can further investigate.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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64 Replies

CarLuva
Local Performer

I apologize if there's a better way to report a glitchy track, but I can't find one. This track has some very serious glitches—sounds like it was ripped from a scratched CD. Please let me know if there's a better place to report this issue.

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AdamPandora
Moderator
Moderator

@CarLuva Thanks so much for pointing this out.

We really appreciate your taking the time to let us know. I've forwarded this to the people who take care of the collection. We'll look into it ASAP.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Artisticbeach
Local Performer

Hey I'm having some serious issues with a different song. Help? It has happened multiple times now.

Screenshot_20200122-195610_Pandora.jpg

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AdamPandora
Moderator
Moderator

@Artisticbeach I've escalated this to the team who helps take care of our collection so they can investigate.

Thank you for reporting! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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MeridianX
Local Performer

Into 1:43 of the track Pop Thieves by Childish Gambino, the track glitches.

6636DE2A-29EA-4E41-86A1-BFD1CBA98E4A.png

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AdamPandora
Moderator
Moderator

@MeridianX Thank you for reporting this - I've sent your feedback over to the team who takes care of our collection so they can investigate. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@drafterdb Thanks so much for pointing this out.

We really appreciate your taking the time to let us know. I've forwarded this to the people who take care of the collection. We'll look into it ASAP.

Adam | Community Moderator

Let's share music in the Playlist Swap

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neoravencroft
Underground

So there are some songs I listen to that definitely have some quality issues like tearing and obvious skips. Where could I report those songs to?

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TannerPandora
Moderator
Moderator

Hi @neoravencroft, thanks for letting us know. 

I moved your post over to an existing thread: Reporting audio issues with a specific track

Let me know the artist and track name,  I can report this to our curation department so they can have a look. 

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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arabbmusic
Local Performer
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TannerPandora
Moderator
Moderator

Thanks for letting us know @arabbmusic! I've passed this on to our curation department, they'll have a look as soon as they can. 

Thanks!

++

Update: 7/29/2020

Hi @arabbmusic - Looking into the song, can let me know what the audio issue is that you're running into? For example, skipping, corrupted audio or pausing - if you have a time frame this is also helpful. 

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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vairmech
Local Performer

I was listening to 

Flying High/Sgt. MacKenzie

I know the song very well and there are missing sound tracks from the song, mainly the bagpipes. I have a personal copy and listened just to be sure, I also tried a different path within Pandora but all the tracks sound the same. The song is not correct.

Thanks for listening.

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AdamPandora
Moderator
Moderator

@vairmech Thanks for reporting this.

I have passed your feedback along to our curation team so they can further investigate. 🔎

Adam | Community Moderator

Let's share music in the Playlist Swap

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eidolon1138
Local Performer

https://www.pandora.com/artist/atmosphere/sevens-travels-explicit/always-coming-back-home-to-you/TR2...

The audio quality is fine, however this track contains two songs back to back.

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AdamPandora
Moderator
Moderator

@eidolon1138 I have escalated your feedback to the team who takes care of our collection so they can further investigate.

Thanks for reporting this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

JamminJoe
Local Performer

Snow Patrol - It’s Beginning To Get To Me

This song is coming through as nothing but static. 

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AdamPandora
Moderator
Moderator

@JamminJoe Thanks for reporting this!

I will escalate your feedback to our curation team so they can take a closer look.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Hethradiah79
Local Performer

Eve of Destruction 

D.O.A. (Rock)

Skipping audio through out the song 😞

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AdamPandora
Moderator
Moderator

@Hethradiah79 Thank you for reporting this!

I have escalated your feedback over to our curation team for further review.

Adam | Community Moderator

Let's share music in the Playlist Swap

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