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Restoring My Thumbs Up Playlist

erinnorthern
Local Performer

I have Premium and My Thumbs Up playlist has disappeared. Please restore my playlist. Thank you. 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@erinnorthern My Thumbs Up playlist has now been added back to your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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84 Replies

Lethco31b
Local Performer

How do I restore an old deleted Playlist? 

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Lethco31b. 👋

We can restore your content after it has been deleted. If you delete a station, you can recover it by using the original artist / song seed. However, playlists can only be restored by Pandora Support at this time.

  • Could you confirm whether this is a playlist or a station?
  • Also, what is the name of your playlist (or station)?

Let me know, and I can take a look for you. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

louisfavreau
Local Performer

Hi,

 

It was a play list.

Thank you.

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louisfavreau
Local Performer

Hello,

Thumbs up

Tricia

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AlyssaPandora
Moderator
Moderator

Hi there, @louisfavreau. 👋

Which playlist are you missing? Could you provide the name?

Let me know, and I can help restore it for you. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

@louisfavreau Looks like your My Thumbs Up playlist has now been restored. You may need to restart the Pandora app or refresh your web browser to notice the update.

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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travis7195
Local Performer

I am having the same issue. I have tried to logout and login and and I even searched for it which usually works. Can someone please help me with this? My username is travis7195

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AdamPandora
Moderator
Moderator

@travis7195 I've gone ahead and restored your My Thumbs Up playlist for you. It should now show in your collection again.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

AdamPandora
Moderator
Moderator

@erinnorthern My Thumbs Up playlist has now been added back to your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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travis7195
Local Performer

Thank you so much for your help Adam!

AdamPandora
Moderator
Moderator

@travis7195 Always happy to help. 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

Speedofacobra
Local Performer

I have been unable to find my "thumbs up" playlist lately.  This seems to be a popular issue - is there a self-help resolution available?  Thanks!

Figgity
Local Performer

I am having an issue where it completely disappeared and no one from support has gotten to me 😞

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AlyssaPandora
Moderator
Moderator

Hi there, @Figgity. 👋

Sorry about that! Looks like someone from our User Support team restored your playlist earlier today. If you don't see their message, I would recommend checking your junk / spam folder to make sure it didn't end up there. 📬

++

Hey, @Speedofacobra. 👋

Sorry to hear this happened. I've gone ahead and restored your My Thumbs Up playlist. You may need to restart the Pandora app / refresh your web browser to notice the change. In the meantime, you do have the ability to recover deleted stations by recreating it with the same exact artist or song seed used for your original station. Unfortunately, playlists can only be restored by the moderators or our User Support team at this time.

Let me know if there's anything else I can help out with. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Lilspan161
Local Performer

My thumbed up playlist has been gone for a few months and I can’t seem to find it. Can someone help with this?

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js20000
Local Performer

I am experiencing the same issue: one day I had a "thumbs up" playlist with over 1260 songs, now I don't. This is frustrating and upsetting because I'm not in control of my own playlist and preferences. What's the deal?

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AdamPandora
Moderator
Moderator

@Lilspan161 My Thumbs Up playlist has now been restored to your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @js20000. 👋

I've restored your My Thumbs Up playlist from my end. At this time, playlists can only be recovered by the moderators or our User Support team via email. You can recover deleted stations by recreating the station using the same exact artist / song seed. All of your thumb feedback will reappear as well.

You may need to refresh the Pandora website or restart your web browser in order to notice the change.

Hope this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Jbilliris1
Local Performer

my thumbs up playlist has disappeared. I have signed out and back in and also deleted and re-installed the app on iOS. Please help

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