Station has disappeared

[LordRungo]

Team, up until OCT 14th 2021 I was able to listen to pandora just fine every day for years. Suddenly my account views other stations that I did not add  and some stuff that my wife added EONs ago. My main channel on all devices (Desktop , IOS, Android) is only Searchable. I can type in "Rainbowwave4" and find it but by default it is not on my account anymore. When I search it on my desktop i just get a "Something has gone wrong. Please try again later."

I would appreciate any help 

[AdamPandora · Accepted solution]

@LordRungo We were able to restore your Rainbowwave4 station for you on our end.

Let us know if it ends up disappearing again.

[Masamume]

A station of 10 years was accidently deleted.  The station was based on "Your Hand in Mine" by Explosions in the Sky.  I searched for Explosions in the Sky and a station auto-generated and my old station was removed (I wish I could turn off this newish feature).  

Please help me restore the station and my trust that Pandora is a safe app for developing playlists.

(3rd time trying to post, my profile keeps showing 0 posts when I check)

[AdamPandora]

@Masamume I was able to restore the Your Hand in Mine station back to your collection.

Hope this helps!

[rlessard]

Yesterday I was changing the artist that one of my stations is based on, so that I could thumb up some of their songs. An error occurred and I got kicked out of Pandora. When I went back in, the station was gone. I know that I did not delete the station. It is a station that I created and it has close to 900 songs on it, so I am hoping it will return.

This happened once before, a few years ago. A station that disappeared magically reappeared 2-3 years later.

Thanks for your help.

[AdamPandora]

@rlessard What is the name of the station that disappeared?

Let me know.

[rlessard]

Hi Adam,

Thanks for the quick response. It is called "Alt-Folk-Country?"

Rob

[AdamPandora]

Thanks for following up, @rlessard.

I've created a ticket with our engineering team so they can further investigate.

Thanks for your patience in the meantime!

[rlessard]

My station is now back! Thanks so much for your assistance.

[AdamPandora]

Happy to hear it, @rlessard.

Hope we continue to see you around the Community! 😁

[strictlyb4601]

Please restore my families holiday station called "carol of the bells radio". Its been our families holiday playlist for almost a decade and it was accidentally deleted by my son.

Thank you

[AdamPandora]

@strictlyb4601 Carol Of The Bells Radio has now been added back to your collection.

Hope this helps!

[strictlyb4601]

The station still isn't showing up in my collection on two devices and when I log in via a web browser on a computer.

I have restarted and cleared the cache on the effected devices.

Thank you

[shawnellis21]

My Thumbnail Radio station was deleted in error, what do I need to go to try to restore that back to my account?

[AdamPandora]

@shawnellis21 I've added your feedback to the ticket we have open with the engineers who are looking into this issue.

Thanks for your patience in the meantime!

[shawnellis21]

Thank you!  I appreciate it.  Let me know if you need my email address to privately correspond with.  

[shawnellis21]

Any update on restoring the Thumbprint station back to my account?

[AdamPandora]

@shawnellis21 Unfortunately, our engineers are still looking into this issue and have not found a resolution.

Thanks again for your patience with this as they work to find a fix. 

[shawnellis21]

Thank you for the update.  I appreciate it.  Let me know if you or the engineers have any questions.  

[orangecap7]

Hello AdamPandora,

Recently I notice that my station called 'Happy Radio' is missing could you please try and restore my station as well? Thank you