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Thumb ratings are suddenly missing

nottoday
Underground

While listening only to one station, which has thousands of thumbs up and down, I have recently noticed tracks play which I have given a thumbs up in the past but show no thumbs up now.  The songs are all from Pandora's library, I have not uploaded any material.  I also recently paid to upgrade again to Pandora Plus, it had expired for some days.  Not sure if the disappearing started when the paid subscription expired.  

I have read the other posts on disappearing thumbs up and don't believe the feature descriptions about shuffling between stations applies to my use case.  

Station: Peter's big messy station

Example track with disappearing thumbs up:  Helpless by Sugar from album Copper Blue

Labels (3)
148 Replies

AdamPandora
Moderator
Moderator

@carlynnthatcher I moved your post over to this existing thread: Thumb ratings are suddenly missing

The next time a track plays with the Thumbs Up rating not highlighted (when you know it was given a Thumbs Up to previously), please take a screenshot of what you are seeing and post that picture in a reply to this thread.

I can then pass that information along to our engineering team so they can take a closer look.

Thanks for working with me on this. 🤝

Adam | Community Moderator

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LizzyTizzy16
Local Performer

Here is a link  to a bunch of songs that I’ve had issues with not showing previous likes on. Some of these I just tried to like so that’s why they are showing that. But they have since lost their like…. Again.

 

mod edit: format

 

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AlyssaPandora
Moderator
Moderator

Thanks so much for sharing those screenshots, @LizzyTizzy16.

I've gone ahead and reported this over to our curation team on your behalf. 🎧

Alyssa | Community Moderator
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Abrom
Underground

I figured I might as well share an observation of dealing with this "thumbs up songs gone" bug. Usually when listening to my station on my pc or xbox one, it'll play my thumbs up'ed songs like normal, but at some point it'll play four songs in a row of songs that SHOULD be thumbs up'ed already but aren't. This will happen once or twice during an hour-long listening session. This has happened pretty consistently since I first dealt with this bug.

AdamPandora
Moderator
Moderator

Thank you for the additional feedback, @Abrom.

I will make sure to pass this along to our engineering team as well.

We appreciate your patience with this in the meantime!

Adam | Community Moderator

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caldella
Diamond in the Rough

Missing thumb ups/thumb downs, and even snoozes are genuinely a huge problem right now. This user is not alone. I first noticed it about two months ago, and they seemed to fix, but it's become exponentially worse over the last two weeks.

All of the issues below happened on my Beneath the Starry Night Radio this past week or so:

Missing thumbsdown 07-25.png

Missing thumbsdown SAME PIECE 07-29.png

The above song was one of my first thumbs down when the station was created. After hundreds/thousands hours of listening, it removed itself as a thumbs down and played again on July 25th. I thumbed it down again. It removed itself as a thumbs down and played again on July 29th.

 

NoThumbsUp.jpg

 This song was a thumb up that vanished off my thumb up list and was marked without a vote when it played around July 27th or so.

 

Snoozed song playing 2x in 1 day 07-25.png

 I selected "I'm tired of this track" on July 25th, and it played about 3 hours later on the same station.

Missing thumbs UP 07-28.png

This was one of my first thumb ups on the station and got marked not thumbed up. I thumbed it up again but it played on July 28th with no thumb up mark.

 

Missing Thumbsup 07-28-22.png

This piece has been thumbed up twice in the last couple months, with the last incident of it being marked without a thumb up on July 28th.

 

MissingThumbsUp 08-01-22 02.png

MissingThumbup 08-01.png

Both of these tracks were previous thumb ups that played on August 1st with no mark of being thumbed up.

 

Missing Thumbup 08-02 3.png

Missing Thumbup 08-02 1.png

Missing Thumbup 08-02 2.png

All three of these are thumbed up tracks that were not marked as so as of August 2nd.

Other stations are having a similar issue. I have changed my password and even forcibly signed out all other devices to ensure this isn't unauthorized access of my account. This issue began for me some time ago with only the one specific artist (Paul Cardall), and support claimed they were looking into it at that time. Again, the problem seemed to resolve, so I thought it was fixed, but it's back with a vengeance.

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AdamPandora
Moderator
Moderator

@caldella I moved your post over to this existing thread: Thumb ratings are suddenly missing

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Gtrtim112
Local Performer

I hate to be the guy that complains but this thread was started about a year and a half ago. I’m not sure what all else those engineers are working on but this clearly isn’t high on the priority list or else they’ve spent way too much time on this issue with no resolve. Either way, someone really should step up and get this corrected. Pandora is already losing subscribers each year. The trend will only continue if people can’t utilize some of the features being paid for. 

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caldella
Diamond in the Rough

Has there been any update on the status of this? My one thumbed down song as of today was removed from my thumbs down and played again. This is four times I've thumbed down this track on this station. Three of those times have been in the last 3 weeks. The station is now regularly playing similar songs to it because it isn't acknowledging that I don't want it.

THUMBSDOWNALREADY 08-19.png

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Jo-Jo
Local Performer

Ugh, just like some other subscribers have mentioned, I am now missing about 90% of my thumbed up/likes songs. Is this an on-going issue or what? 

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AdamPandora
Moderator
Moderator

@Jo-Jo Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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Jo-Jo
Local Performer
Hi Adam,
Oops, sorry this was in my Spam folder, and I just noticed it 😞
I listened to Pandora today for about 5 hours from my laptop that is about 6 months old.
Dell Latitude 3140; Processer = Intel(R) Core (TM) i5-10210U CPU @ 1.60GHz 2.11 GHz; Ram = 8.00 GB (7.77 GB usable), Windows 11 Pro, Edge; ODESZA Radio - Now Playing on Pandora
I had to "re" thumbs up at least 90% of my favorites again today as I did yesterday! So frustrating...I typically use Pandora only on the weekends, so it might be a while before I can provide some screen shots. Will do next time though for sure.
Thanks so much in advance for your help!Jo
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AdamPandora
Moderator
Moderator

Sounds good, @Jo-Jo.

Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments.

I'll keep an eye out for any new messages that come from you.

Thanks again for your help with this!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Carvajal
Local Performer

Hi @AdamPandora . I have the same issue.

My “The Black Keys Station” is missing all my thumbs up.

What do I do?

Thanks

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AdamPandora
Moderator
Moderator

@Carvajal I moved your post over to this existing thread: Thumb ratings are suddenly missing

The next time a track plays with the Thumbs Up rating not highlighted (when you know it was given a Thumbs Up to previously), please take a screenshot of what you are seeing and post that picture in a reply to this thread.

I can then pass that information along to our engineering team so they can take a closer look.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jo-Jo
Local Performer

Hi Adam,

Here are 5 examples...2 from Saturday and 3 from Sunday.

Once I've logged in, I noticed that the missing likes seem to appear mostly within the first hour or so of playing. I've also noticed the missing likes are for songs I've given the thumbs up to a while ago. But they are still my favorites.

Another option could be that after a certain time period, Pandora automatically resets my likes. Not sure why...? Could it be that I have the basic subscription and am only allowed so many likes?

Appreciate you looking further into this for me.

Thanks again,

Jo

Screenshot 2022-09-03 154419.jpgScreenshot 2022-09-04 133945.jpgScreenshot 2022-09-04 134341.jpgScreenshot 2022-09-04 135151.jpgScreenshot 2022-09-03 151329.jpg

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AdamPandora
Moderator
Moderator

@Jo-Jo I moved your post over to this existing thread: Thumb ratings are suddenly missing

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Adam | Community Moderator

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shauneq
Local Performer

I have the same issue

I am on the station 
"Chill Out Radio". I know I have thumbed up "Summertime Sadness" many times ON THIS STATION but next time it plays, it is NOT thumbed up.   This just happened again so I hit Thumbs Up and then went to Thumbprint Radio.  Despite the fact that I just Thumbed Up the song, it was NOT in the list.  I come back a day later, STILL not in the list.

I am running Pandora  Version 2208.2 on Pixel 4A but that is irrelevant because the same thing happens when running Pandora via a Chrome on a macbook AND when running Pandora via Roku on a TV. (yes I am logged in on the same account).

 

The "inspired" count in Thumbprint Radio DOES go up, but the list of songs does NOT get updated.   Thus I have an "inspired count" 4 times higher than the count of songs - because I keep having to hit thumbs up on the same version of the same song on the same station.  You can see on this screenshot that my inspired count is 280 but at the bottom you see I only have 62 songs in my thumbprint station list 

thumbprint_radio.png

 

 

 

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KimmyC
Local Performer

I thumbs up a song and 90% of the time listen to the same artist channel.  The song eventually comes on again and is no longer thumbs up.  I can thumbs up it again.  I am 100% sure it was thumbs up previously.  Why does it disappear and I have to thumbs up again?   Anyone else having this issue?

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AdamPandora
Moderator
Moderator

@shauneq I moved your post over to this existing thread: Thumb ratings are suddenly missing

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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