Thumbprint Radio playing out of place tracks

[jsharp74]

This is an issue on my thumbprint radio station. I followed the instructions to remove the bad seed stations, which appeared mysteriously, but it didn’t improve my station experience. I also went through my thumbs up and no songs from these genres have been liked. It’s playing 80’s/90’s pop and rock music. Each time I give it a thumbs down but it plays at least 4 songs before it moves to a new genre. The stations I have in my collection don’t include this music. Please help! It’s ruining my experience.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@jsharp74 I created a separate thread for you since you are running into a different issue.

To clarify, it isn't possible to add additional seeds/variety to Thumbprint Radio.

Thumbprint Radio uses your thumbs to create a unique listening experience. By playing both thumbed-up and non-thumbed tracks from across all your stations, we hope to bring you lots of your favorites while sprinkling in some new finds in a seamless listening journey.

If the tracks you're hearing don't appeal to you, feel free to give them a Thumb Down on Thumbprint Radio. It won't affect that song's Thumb rating elsewhere, but it will stop Thumbprint Radio from playing that track.

You may also want to review your other stations and Thumbs, as they inform the content on your Thumbprint Radio.

You can:

1. Edit your individual stations to delete your Thumbs Up or Down, or delete the station entirely to remove it from your Thumbprint Radio mix.
2. Try giving more Thumbs Up on other stations besides your Thumbprint Radio (if you're hearing too many unfamiliar songs), or 
3. Give more Thumbs Up across your Pandora account (if your Thumbprint Radio is becoming repetitive).

Hope this helps!

[jsharp74]

Thanks for the reply. I have done all of these things, yet it continues to play crazy things, even after I give them a thumbs down. I can assure you I have never given instrumental movie scores a listen on Pandora, much less any thumbs up. I only have 3 stations and Thumbprint radio has always done a great job curating music based on my preferences. No one else has access to my account so it doesn't make sense that it would take 1 reggae station and 2 country stations to come up with 80's/90's pop and hip hop and instrumental movie scores! It's clear there is something wrong with the algorithm. I'm really bummed because Pandora has been my favorite streaming platform for years, but even FM stations don't throw in random instrumental elevator music so I'm going to have to switch platforms. 

[AdamPandora]

@jsharp74 The next time it happens, please give the out of place track that plays a thumbs down and write us back with the following:

• The date/time the out of place track(s) played
  
• The name(s) of the out of place artist(s) on the station.
  
• The title(s) of the out of place track(s) that played.
  
• Were you able to give the out of place track(s) a Thumbs down?

Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message.

Thanks for the help!