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I am having the same issue that a couple of people were having where the Thumbprint Playlist isn't showing the accurate number of songs that the Thumb's Up total has. Under my account in the Thumb's Up I have over 900 songs, but the Playlist only has 400 listed.
Is there a way to sync those on our end?
Moderator Edit: Edited title for clarity
@Keith3 I definitely understand your frustration.
Unfortunately, this issue has not been resolved yet and our engineers are continuing to look into it.
Thanks again for all your patience in the meantime as they work to find a fix. 🛠
So you've had this problem for years. What EXACTLY are you doing to fix it besides having "engineers look at it". I'm am engineer, I know what that CAN mean and it certainly.seems like you all are doing jack-all to fix these problems? For 10 bucks a month from every premi user, pay your people to actually SOLVE the problems.
@mharing5 I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
I have not heard anything back from the support team other then they are working on the issue. Why does it take days for them to fix this when you can do it in a split second? I'd rather you fixed this issue then have to wait for them...sorry but Ive had this issue before and it was never resolved. Can you please help with this?
Thanks for posting to community. Sorry for any trouble with your My Thumbs Up Playlist.
Please note that this thread has not been marked as resolved, but has been reported and is being investigated by our engineering team.
I see that you've also written into our Support team as well. I've included your experience on the ticket and passed this along.
I understand how frustrating this can be and appreciate your patience during this time.
I was just looking at both the thumbs-up playlist in my profile and my Thumbs Up playlist. Are they supposed to be identical, because, for some reason, mine isn't? Also, can there be a rule that the same song from the same album can't be in the playlist twice?
Your feedback has now been added to the ticket we have open with our engineering team regarding this issue.
To address your second question, I recommend upvoting this existing feature request with a ❤️if you'd like to see it added to the service as well: Web: Prevent duplicate songs on playlists
Hope this helps!
My Thumbs Up playlist only has 926 songs, but my Thumbprint Radio shows that I have 5,411 thumbs up from across all my stations. To me that seems like the playlist should have thousands more songs in it than it does. How do I fix this?