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Re: Weekly playlists not updating

On the Rise

Hello,

 

Seems my playlists aren't updating again, can I get them refreshed since it's been over a week?

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Re: Weekly playlists not updating

Moderator
Moderator

@ktorster @Alchron Thank you for providing us with this continued feedback.

Unfortunately, our engineers won't be able to manually refresh those playlists for you at this time.

With that being said, they mentioned are working on a greater fix for this to help ensure these playlists automatically update and refresh for you moving forward.

We appreciate your patience as they work to resolve this. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Weekly playlists not updating

Diamond in the Rough

Hope it's soon! It's the main reason I use Pandora instead of other services.

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

Is this issue fixed yet? I noticed none of my playlists have updated since April 26.

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

I noticed a few of mine updated today! I was so happy. Hopefully this continues, I've missed them so.

 

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

@AdamPandora do you know if this was fixed or the few playlists that updated were just a fluke?

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Re: Your [X] Soundtracks don't update anymore

Moderator
Moderator

@ktorster Our engineers are actually still looking into this.

If you notice any of your playlists not refreshing weekly again, feel free to reply and @ me in this thread and I'll be happy to check in with our engineers. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

As of today, only 3 updated yesterday. The rest are all still dated April 26.

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Re: Your [X] Soundtracks don't update anymore

Moderator
Moderator

@ktorster Your playlists should have refreshed yesterday afternoon - can you please confirm?

If not, let me know the names of the playlists that haven't updated yet. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

Yes they all did, thank you!

My question remains though, was this finally automatic or do I still need to ask for a refresh every week?

I hate to be a pain, but these playlists have become my favorite feature of any music service I've tried.

Thanks so much.

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Re: Your [X] Soundtracks don't update anymore

Moderator
Moderator

@ktorster I checked with our engineers and they mentioned that playlists should now automatically refresh for most listeners, however there still may be instances where some do not.

They are still working on a permanent fix so that it automatically updates for everyone moving forward.

If you see any others not refreshing in the coming weeks, you can @ me in a reply to this thread with the names of those playlists.

Hope this helps clarify. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Your [X] Soundtracks don't update anymore

Diamond in the Rough

Thanks so much!

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