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Re: Playlists made for you not updating

Moderator
Moderator

@Alchron Thanks for bringing this to our attention.

I will check in with our engineers and will provide you with an update when I receive additional information from them.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

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Re: Playlists made for you not updating

On the Rise

Thank you hope they find out what the issue is soon.

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Re: Playlists made for you not updating

Moderator
Moderator

@Alchron Our engineers got back to me and said your playlists should now be refreshed.

Hope this helps!

Adam | Community Moderator

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Re: Playlists made for you not updating

On the Rise

Thank you

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Re: Playlists made for you not updating

Moderator
Moderator

@Alchron Always happy to help. 😄

Adam | Community Moderator

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Re: Playlists made for you not updating

On the Rise

Looks like the playlists updated except one which would be the bluegrass one, but it looks like they are updating on the days they are supposed to be so far.

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Re: Playlists made for you not updating

Moderator
Moderator

@Alchron Happy to hear that.

I will check in with our engineers about the bluegrass playlist you mentioned, and will tag you when I receive more information.

Thanks for your patience.

Adam | Community Moderator

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Re: Playlists made for you not updating

On the Rise

Thank you for the update, is there anyway you can ask the engineers when on a particular day these playlists are supposed to update?  Just wondering if there is a specific time they initiate.

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Re: Playlists made for you not updating

Moderator
Moderator

@Alchron While I am unable to give out the exact schedule of these releases, I can say that each playlist should update within a weeks period (so long as you've played/viewed them since they were last updated).

If you notice any of your playlists not updating after a week, feel free to continue to report those here.

In regards to the Bluegrass playlist you reported the other day, I checked in with our engineers again and they mentioned it was updated on 08/10/20.

Hope this helps! 

Adam | Community Moderator

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Weekly playlists not updating

Diamond in the Rough

None of my weekly playlist updated this past week. Some of them even had the "new" icon but nothing.

 

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Re: Weekly playlists not updating

Moderator
Moderator

@ktorster I moved your post to this thread since you are experiencing a similar issue.

I will have our engineers take a look at your account to see if they can manually refresh your playlists on their end.

Thanks for all your patience with this. 

Adam | Community Moderator

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Re: Weekly playlists not updating

Diamond in the Rough

Also, the artwork for many of them have disappeared, as in the pic I've attached. 

 

Screen Shot 2020-04-01 at 5.42.04 PM.png

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