cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"This content is no longer available on Pandora" showing on collected albums

drew870mitchell
Underground

I'm seeing a few albums that i collected during the same time period show up as unavailable.  It's actually a lot of albums.  I already learned to live with radio-only licensing restrictions, but at least then i could find the content i liked on a different service if i really wanted to go back to it.  See the ones only titled "This content is no longer available on Pandora" - surely hiding the artist and album names isn't intentional??

Screenshot from 2021-06-16 10-25-07.png

Moderator Edit: Edited title for clarity

Labels (1)
0 Kudos
49 Replies

Jlholmes100
Local Performer

I have hundreds of unavailable content.  It would take me days to delete them all.

Please help

0 Kudos

AdamPandora
Moderator
Moderator

That content has now been removed from your collection, @Jlholmes100.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

mrx3009
Underground

I had added a lot of comedy tracks to my collection that apparently got removed from Pandora at some point.

However, now they’re stuck at the top of my “songs” collection, and I can’t delete them because they’re disabled in the UI.

They should either be automatically cleared when Pandora removes the tracks, or somehow let me remove them from my collection.

C222949C-21E6-4A7E-BD36-411EB9EF4B55.png

Moderator Edit: Changing title for clarity

0 Kudos

TannerPandora
Moderator
Moderator

Hi @mrx3009!

I checked your account and I'm not seeing these tracks in your collection through the web. Were you able to remove the content on your own or do you continue to see these tracks on your device?

If you do, can you let me know:

  • What is the make and model of your phone?
  • Which OS are you on?
  • Which Pandora version are you on?

Thanks!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
0 Kudos

mrx3009
Underground

Hi Tanner,

No, I'm still not able to remove those songs from my collection, and I also don't see them in the Pandora web UI, only in the iOS app, which is the primary way I use Pandora.

I have an iPhone 11, iOS 15.6.1, Pandora version 2208.2

0 Kudos

AdamPandora
Moderator
Moderator

@mrx3009 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

mrx3009
Underground

Hi Adam, deleting and reinstalling the iOS app fixed the issue, thanks! The UI also looks a bit different, so there may have been other more subtle issues that were fixed as well.

AdamPandora
Moderator
Moderator

@mrx3009 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

AmandaSnyder
Local Performer

I have many songs in my collection that are unavailable and I wanted to see if they can be removed from my account.

Thank You!

0 Kudos

AdamPandora
Moderator
Moderator

@AmandaSnyder I moved your post over to this existing thread: "This content is no longer available on Pandora" showing on collected albums

That content has now been removed from your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos