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Alexa: Doesn't play requested playlists

Gordon_C
Local Performer

No matter how the playlist is named; with dashes, dots, or just plain spelled out my Alexa devices won't access any specified playlist.

Moderator Edit: Changing title for clarity

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4 Replies

TannerPandora
Moderator
Moderator

Hi @Gordon_C 

Welcome to community!

Sorry for any trouble listening to your playlist through Alexa. I'm happy to pass along your experience to our engineering team. To clarify, does Alexa acknowledge your request and then play something different or does Alexa not play anything at all?

Additionally, you can report this to Amazon directly using your Utterance Report.

To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity.

From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No.


Tanner | Community Moderator

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StephLeigh
Local Performer

I recently started having the same issue. There's one particular playlist that Alexa "can't find", no matter what I've tried renaming it to. And I've tried all the online suggested "fixes". 

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jhstn72
Local Performer

I also recently had this start - it either won't play what I asked for or simply says it can't find it. Really annoying. I can play it from the Pandora App and only sometimes from the Alexa App, but the Alexa device cannot find it if I ask for it "Hey Alexa play "(playlist name)". 

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Gordon_C
Local Performer

I haven't changed any settings so can't claim to know what has changed, but I can now find playlists using my Alexa device. Issues with the Pandora app remain, but that's a different topic of conversation.

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