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Alexa - Playback stops

bobblpix
Local Performer

I'm having the same problem. What's the solution?

 

Moderator Edit: Changing title for clarity

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11 Replies

TannerPandora
Moderator
Moderator

Hi @bobblpix! Thanks for posting to community, sorry to hear you're having trouble listening to Pandora on your Alexa. 

Can you let me know the model of your Alexa device?

Do you happen to use a network level ad blocker such as AdGuard Home, Pi-hole, or an eero router? If so, please try adjusting your settings to allow ads from Pandora or trying adding "delivery-cdn-cf.adswizz.com" to an allow-list.

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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MolinaFamily
Local Performer

This is a real problem. Just installed Eero in my house and it’s now only playing one song at a time.  I have a Pandora subscription as well that never plays ads.  How do we solve this. 

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brianl831
Local Performer

Lately Alexa keeps knocking out play after 1-3 songs, and I have to get my phone and re-hit play and the part of the house.  And NO, I can't speak to Alexa as she continues to "play dumb" and either start a new Pandora station for me or give me something similar from Amazon music.

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TannerPandora
Moderator
Moderator

Hi @brianl831! Thanks for posting your experience to community. 

Sounds like playback is stopping on your Alexa so I merged your messaging into an existing thread here

I've enabled a trace on your account and reported your experience to our engineering team. In the meantime, please try the following troubleshooting steps to see if they will help. 

  1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
  2. Restart your Alexa device by unplugging the power source and plugging it back in.
  3. Try unlinking and relinking your Pandora account via the Alexa app.

Additionally, if you use a network level ad blocker such as AdGuard Home, Pi-hole, or an Eero router try  try adjusting your settings to allow Pandora or trying adding "delivery-cdn-cf.adswizz.com" to an allow-list even if you're upgraded to an ad-free subscription. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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raysooch
Local Performer

I am having the same issue. I have done all of the steps above multiple times...they help for a couple days, then the problem starts over again. Please fix!

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TannerPandora
Moderator
Moderator

Hi @raysooch! Thanks for posting.

I enabled a trace on your account to help investigate. Can you let me know the date and time this happens again. 

Since you've done the troubleshooting steps already and they haven't help, I don't have anything new to recommend. However, I can pass along your info and experience to our engineering team to look into. 

Let me know!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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raysooch
Local Performer
At 14:28 Central 29 October 2021…Pandora abruptly stopped playing on my Echo Dot…this is a common occurrence. The other occurrence that usually happens is that when I ask Alexa to start playing my station, it tells me it cannot connect at this time. Usually I can repeat the request 2 or 3 times, and it will eventually start playing.
Ray


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raysooch
Local Performer

It just happened again at 15:56pm Central…Pandora abruptly stopped playing.

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TannerPandora
Moderator
Moderator

Hi @raysooch - thanks for following up. 

I checked out the trace log but unfortunately didn't see anything unusual on my end. I've gone ahead and created a ticket to pass along to our engineering team for further investigation. 

Thanks for your patience in the meantime.

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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raysooch
Local Performer
It just happened again 5 November 2021 at 3:01pm Central.


Sent from Smallbiz Yahoo Mail for iPad
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raysooch
Local Performer

It just happened again, 12 November 2021, at 1:20pm. This time, when I attempt to start Pandora on my Echo Dot, Alexa tells me "sorry, I am having trouble...please try it in a little while"...this is getting very frustrating. And from my research, this issue has been around for months, if not longer, and for many people. Please fix this issue.

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