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All devices - Playback stops after 1 song

xHellsProdigyx
Local Performer

Pandora stops playing after each song. Doesn't matter the device - Smart assistant devices. Computer, Smart TV, iPhone, happnes on all devices. 

App has to be shut down and restarted, only to play one song and stop again.

Moderator Edit: Changing title for clarity

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3 Replies

TannerPandora
Moderator
Moderator

Hi @xHellsProdigyx

To help investigate, I've enabled a trace on your account. When this happens again, please note the time, date and the specific device this happened on with the Pandora account associated to this community profile.

While I understand that this may be occurring on multiple devices, we'll need to begin our investigation with a single device. I'll be able to take a closer look. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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olgavonziegesar
Local Performer

I find pandora impossible now.  it will stop in the middle of the first song.  help seems hard to navigate too

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TannerPandora
Moderator
Moderator

Hi @olgavonziegesar!

Can you tell me a bit more about your device?

  • What is the make and model?
  • What happens when you open Pandora?
  • Is there an error message (if yes, what exactly does it say)?

Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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