On my Altice One app on my TV, the music used to start playing automatically after I select a channel, and continue without intervention until I stop it or choose something else. Now, when I start a channel, I see the song information but it doesn't start playing. I notice that in the slider that usually goes from "0:00" to the length of the song, where it would normally show the song length, I see dashes "--:--". If I press the pause button and then the play button, the song will play and the dashes will be replaced by the song length, as normal. However, when it goes to the next song, and each succeeding song, the same behavior happens each time. This happens no matter which channel I select. How do we restore the automatic play?
