Android TV/ Sony: Playback Stops After One Song

[Edddd]

After years of playing my collections continuously via the app for my smart tv, the app now only plays one song and then stops. I haven’t changed any settings in the TV.

Any one- Help me

mod edit: changed title for clarity & format

[GeraldPandora]

Hi @Edddd 

Thanks for posting, just for clarification, I moved your original post to our Other Devices space.

This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself.

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

• Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
• Try rebooting your modem and router and restarting the device.
• Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

[Edddd]

Thanks, but I have already done everything you recommended before I wrote the post.

i have ultra fast fiber connection to my home, my modem is brand new just installed by the fiber provider 1 week ago. My router is brand new EERO mesh system, and connected by Ethernet to the Sony TV.  Super fast connectivity.  All Sony firmware updates are completed (automatically).

also, I uninstalled the Pandora app and reinstalled it before writing my inquiry. After checking all the boxes, the app still plays one song and stops. If I just leave everything on it eventually will play one more song then stop, then nothing for hours.

I really don’t think it’s my internet or modem or router because all other apps like iHeart radio and Amazon Music work perfectly. It’s just with Pandora so it has to be in your app- right?

Moderator Edit: Format

[TannerPandora]

Hi @Edddd 

Let's try clearing the data and cache to see if that helps. You should be able to use the following steps to do this:

1. On the supplied remote control, press the HOME button.
2. Select the Settings Gear icon  ⚙️
3. Follow the steps according to your TV menu:
• Select Apps → See all apps → Show system apps.
• Select Apps.
4. Under System apps, select Pandora.
5. Select Clear cache, then select Ok.
• If the issue still occurs, move on to the next step.
6. Select Clear data, then select Ok.
• If displayed, select CLEAR ALL DATA, and then Ok.

[Edddd]

Thanks for this info. I did exactly what you recommended on both my Sony Smart TV and my Samsung TV that I use a Firestick for the apps since it also has the same issue. Unfortunately, the problem persists although once it played 3 songs before stopping all together.

Again, since iHeart radio and Amazon Music do not have this issue, it must be in the Pandora app- right?

[TannerPandora]

Hey @Edddd! Thanks for trying those steps out, sorry to hear they didn't help on your Sony TV. 

I'm happy to pass this along to our engineering team for further investigation. Could you let me know the model of your Sony TV and the year.

In your latest reply you mentioned that playback stops on your Amazon Firestick as well. Since this experience is occurring across more than one device on the same network, I would recommend following the network troubleshooting steps that Gerald posted above. It will help rule out any network connectivity issues.

Thanks for your patience in the meantime.

[Edddd]

Thanks Tanner. Here’s where I’m at now:

I’ve followed all the recommended steps- at least three times just hoping something will begin to work.

the Samsung TV that uses the Firestick will now play 3 or 4 songs before it stops playing all together.

then I go repeat all recommended fixes, including uninstalling the app, reinstalling it from Google Play Store. Same result, plays 3 songs and stops.

My main TV IS my Sony Bravia XBR-65X900F bought in August 2017 

I have also performed every recommended step multiple times with no improvement. This morning, I open Pandora, perform all the recommendations again. It plays one song and stops. The current song/ album shows on the screen, no music plays but the sound level icon at the top of the screen shows music playing. The pause button is now on screen.

I hit the pause button and the limiter icon stops. Ok, so now I hit the play button, the icon shows music is playing, but there is no sound. Please pass this problem on to your sound engineers to find a fix that works. Thanks.

[TannerPandora]

Hi @Edddd! Thanks for the detailed follow up. This is very helpful! 🙌

I've updated my notes with your latest experience. Thanks again for the reply and for your patience while we investigate.

[Edddd]

I’m still trying to use the Pandora app every day. Still the same issue.
I’ve even followed all the recommendations you’ve made over and over.
So, the first song plays to the end, it stops, the app gets hung up and the only way to get the next song to play is to manually forward to the next song and hit play.

Has the engineers looked at this for me? Do they have any recommendations?
Is this problem most likely in the app ( which is what I think), or somewhere else along the technology line?

Sent from my iPad

[TannerPandora]

Hi @Edddd! Sorry for the continued trouble playing Pandora on your Sony TV

I checked-in and unfortunately our engineering team has not been able to replicate this issue on their end. As a result, they've been unable to release a fix and there is no timeline available for when one might be available.

I have noted that you continue to experience this issue with your Sony. The information you've provided is helpful and I've made sure to pass it along.

Apologies for the inconvenience.