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DirecTV - No Sound

dcic
Underground

I'm having the same problem on my Sony tv using Direct TV. Can't find a solution.........No sound. Can you help me. Tv is ok on regular channels. Pandora says it is playing, but no sound. I deleted the app and reinstalled it. Same problem. Can you help?  DCIC

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @dcic. 👋

I moved your post over to a separate thread as you're using a different device.

Are you receiving any error messages? If so, what exactly does it say?

++

In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for DirecTV devices here.

Let me know if you continue to have trouble with this.

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hey there, @dcic. 👋

I moved your post over to a separate thread as you're using a different device.

Are you receiving any error messages? If so, what exactly does it say?

++

In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for DirecTV devices here.

Let me know if you continue to have trouble with this.

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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dcic
Underground

I solved the problem. As a last resort, I rebooted my routerand modem. It worked. No more problem. Thank you.

AdamPandora
Moderator
Moderator

@dcic Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the community. 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

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