DirecTV: Playback skips to next track after approximately 1-2 minutes

[alexander7]

For three weeks now Pandora stops mid way in every song and switches to the next song. Its been three weeks now. No help from Pandora. They blame the TV manufacturing or the cable company.

Moderator Edit: Changing title for clarity

[GregM1]

I too have the ongoing issue with my pandora App skipping to the next song after a short time. I have completed all the recommended fixes to no avail. My receiver model is HR-54-500 and software ID is 0x1bdd (3/8 12:48am). Also the App works fine on my phone. Please advise. This is not a pandora issue. 

[DonBaker]

Hi all

Just an FYI - I called for a status update. Still no resolution. So I asked Directv to issue me a credit for the disruption.
Call and request a credit, the more credits they have to issue the faster they will resolve this issue. It’s ridiculous they haven’t fixed this yet. The agent said it could possibly be 2 more weeks!

Directv - 800-531-5000 ask for tech support. 

[edwardlaw55]

Same problem with Pandora through my DirecTV (Model HR44-500). Every song switches to next song after a minute into every song. For several weeks now. Help

[rmaggar1]

I have Direct TV and my receiver is a HR54. Songs only play about half the song and then skips to next song. How do I fix this?

[2112GUY]

Having the same problem for about 3 weeks now. Song plays for about 2 minutes max, then jumps to next. Have tried resetting modem, logged in and out of Pandora, reset cable box, no luck. Worth noting, Pandora works fine on all other devices, iPhone, iPad and desktop (iMac). Here's hoping there's a fix soon.

Tech details:

• DirecTV Receiver Model: Genie HR54/200
• DirecTV software version:  OX1bdd

[skippadeaux]

No fix yet. Call DirecTV at 800-531-5000; ask for Technical Support. Let them know how long you've had this issue. Have your receiver model and software version available. Tell them you expect a "credit for disruption." 

DirecTV has been called by other Pandora users, but I really don't think it's a pressing issue for them. Call anyway.

[sodonnel]

Receiver HR54/200

Software OX1bdd

Same skipping issue with DirecTV and Pandora skipping into each song

[andykrawczyk]

Same, HR54/700

[Pater]

We are also experiencing trouble with it skipping to next song after playing part of first one.

Our receiver is Genie HR54/700 and software is OX1bdd

‘We are only having this issue with one of our Sony TV’s, other one works fine.

Sure hope this can be fixed soon

Pat E.

[Wizofloyd]

It only  occurs on my main receiver. The satellite receiver remains good.

[BAN]

Pandora is cutting songs off on Directv.  Receiver:HR44/500.  Any help would be greatly appreciated.

[TannerPandora]

Hi @BAN 

Welcome to community!

I've moved your post over to an existing thread: DirecTV: Playback skips to next track after approximately 1-2 minutes

Our teams are working with DirecTV to investigate. While we don’t have a timeline just yet, please stay tuned for future software updates from DirecTV, as that’s how this issue will be addressed.

Thanks for your patience in the meantime!

[rjbeam08]

Hello

My Receiver is: HR54/200

Receiver ID: 0238-8558-0326

Accesscard: 0035-8244-1972

Software: 0x1bdd

It's interesting that DirecTV laoded this software on March 4 just before I noticed the issue. The told me that it's not a software issue. I'm not sure I believe them. 

[Jom1jom1]

I am disappointed that Pandora tech folks just say "oh, well" and return to their nap rather than getting with Directv  and fixing the problem. AT&T has the reputation for poor customer service but I expected more from Pandora.  

[dccarter2]

Still a thing.  No solution yet??

[beach004]

I just gave it up, and play Pandora through my Amazon Echo
Lowrie

[TannerPandora]

Happy Monday @Jom1jom1 @dccarter2 @beach004 

We are working with our partners at DirecTV on a resolution for songs skipping. While we haven't been provided a timeline yet, please keep an eye out for future software updates from DirecTV. This is how this issue will be addressed.

[edwardlaw55]

Exactly!!!

[skippadeaux]

Thanks, Pandora. It should be an easy fix. Personally, I think they're dragging their feet. 

[skippadeaux]

I'm at a point where I'm considering dropping DirecTV.