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Google Home - Unable to play or Cast

aidane33
Local Performer

I recently changed my subscription to a family plan. Immediately after doing so, I am unable to play music from my Google Home with Pandora as my default player. I am also unable to cast from my iPhone XR to the Home device. When attempting to cast I get an error saying, “Oops, we are unable to cast at this time.” I tried unlinking and re-linking my Pandora account in the Google Home app but this did not make a difference. Help! This is the only way I listen to Pandora at home. 

Moderator Edit: Changing title for clarity

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9 Replies

TannerPandora
Moderator
Moderator

Hi @aidane33! Thanks for posting your experience, sorry to hear this is happening.

When you try to play Pandora on your Google Home with voice commands, can you let me know the exact command you are using?

Does Google acknowledge your request and doesn't play or does Google not do anything?

For casting, I've had a similar issue with Google Home myself, I've found that enabling and disabling the Local Network under Settings on iPhone has helped. 

Let's see if this will help you. On your iPhone, tap Settings > scroll down and tap Pandora > under Local Network, disable and then enable this option (Note: If it was disabled to begin with, be sure it's enabled)

Force close Pandora and reopen, try Chromecast once again.

Tanner | Community Moderator

Let's share music in the Playlist Swap

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sloan5411
Local Performer

Same issue. Unable to cast to my devices.

Tried several attempts to enable casting to my google devices by going to iPhone network settings. swittchedoff and on and reloaded Pandora app-my devices are not recognized.

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TannerPandora
Moderator
Moderator

Hi @sloan5411! Thanks for posting your experience. 👋🏻

Do you happen to use a VPN? If so, can you disable the VPN to see if this helps?

Can you also tell me more about your mobile device?

  • Make and model
  • Pandora version (If you need help finding this, let me know)

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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CRob711
Local Performer

After switching to Pandora Premium Family Plan, received the "Oops! We are unable to cast at this time" error message.  And after charging me to top it off.  

Invited my husband and now his account can't play either.  Mind you, we use different devices and tried from all!!!

Android, iOS, none work.  Fix or refund.

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Heybowl420
Local Performer

I have had this same issue for years! It usually resolves itself and will work fine for a month or two but then bam all over again. It's extremely frustrating. I prefer to cast directly from the Pandora app versus Google Home voice controls as I have more control over music, stations etc, however when Pandora app won't cast I begrudgingly use GH as it always work. Right now however I am having issues with that. I am tech savvy guy and have tried all of the troubleshooting, unlinking/linking devices, accounts etc.  When it works it's great as I have a mix of devices all over the house (2 Vizio sound bars, JBL portable, and a couple minis). I don't want to leave Pandora as I have all my stations finely tuned but if Spotify works perfectly I may be making the switch very soon. 

 

Moderator edit: edited title for clarity

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ErickPandora
Community Manager
Community Manager

@Heybowl420 We experienced a hiccup in the system that looks to be resolved now. Can you please give it another try and let us know about your experience?

Thank you for taking the time to report this and also for giving it a try and relaying your feedback to us. I appreciate you! :pandora:

Erick | Community Manager

Let's talk music in Community Chat

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Rjboles
Underground

I've been using Pandora on my Google speakers for years and never had a problem. 8 hours a day, 5 days a week for years now. Today I switched over to annual billing from monthly (pandora plus) and now I can't make Pandora play on any of my Google speakers on my home. It responds verbally playing the pandora channel <name of channel> and total silence. When I then ask what the name of the song is it only responds by saying, "Pandora is playing right now." when it clearly is not. 

Google speakers will play any other service (spotify, SXM radio, etc) 

Pandora works on the Amazon Echo speaker in my house. 

I cannot cast from the app to any of the Google speakers. 

I can stream pandora via Bluetooth to the Google speakers. 

 

Any idea why it's no longer working via voice command, and is it possible that the problem has to due with the annual subscription kicking on today? 

 

I have power cycled each speaker. I have also unlined Pandora to my Google account and relinked it. I'm out of ideas, and am irritated that this happened k. The day the annual billing commenced. I use the voice control way too often to have to come up with a different solution. 

 

Thank you. 

Rich 

 

 

 

 

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kappadappa
Local Performer

I too upgraded to a paid Pandora plan today and suddenly can't cast to my Google Chromecast with Google TV, but I was previously able to cast seamlessly when I had a free Pandora account. This is a very strange bug, handicapping user's experience when they begin paying for Pandora.

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Mamabearcarri
Local Performer

I've been trying to Chromecast Pandora from my Google Home App to my tv. I've been able to do this without till just the other day. Now it plays YouTube Music, but I don't even have an account.  I have linked and unlinked several times.  I've tried changing defaults and going back to Pandora. Nothing is working. Ideas for me?

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