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Google Home - Voice command issues

Randyrhombus
Local Performer

I am having similar issues with casting to my google home.

Using voice commands my google home does not want to play some of my stations such as my Rock station
I have tried directly casting to the device from the pandora app on my phone but it will end the casting session and wont play

Only work around I have found is to ask google to play an artist stastion that I have not added to my Radio list
For example "Hey Google Play Red Hot Chillie Peppers on Pandora" works but "Hey Google Play my Rock Station on Pandora" doees not.

Moderator Edit: Edited title for clarity

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36 Replies

htargovnik
Underground

No good. Does not solve the problem.  Pandora music does not play!  Spotify does!

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Hunter
Local Performer

I am having issues with my Google mini, I say Hey Google play Craig Morgan on Pandora....Its say, "Ok here is a station called Craig morgan on Pandora"  Then......Nothing!!! Any idea why? It does this on other stations also...

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GKellyBarnes
Local Performer

Hi TannerPandora,

All of a sudden like I couldn't open Pandora by asking my Google home mini " Hey Google open Pandora". I've been listening to Pandora off and on for weeks now the my Google Home mini and now all of a sudden it's only opening Spotify. I've unliked and linked as seems to be a remedy but still yet having the same issue as everyone else in this post. Could the problem be that I don't have location turned on or something?

Thanks

G

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TannerPandora
Moderator
Moderator

Hey @GKellyBarnes! Thanks for posting. 

Just wanted to clarify the voice command you're using to start Pandora is: "Hey Google, open Pandora." Which previously would open Pandora without issue but now is opening Spotify instead? 

Could you try asking Google to play a specific station on your account, for example: "Hey Google, play Lana Del Ray Radio on Pandora."

In the meantime, I've enabled a trace on your account to help us out. Let me know if Google still didn't understand what you said or it opened another app. 

Feel free to check out this page for more information about voice controls while listening to Pandora on Google Home devices.

Thanks!

 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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GKellyBarnes
Local Performer

Hey TannerPandora,

Thanks for getting back with me so soon. This! This actually works. Thanks for getting back with me and sorry for not replying back sooner. I appreciate your help:)

TannerPandora
Moderator
Moderator

Glad to hear it helped @GKellyBarnes! 🙂🎉


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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rockworm
Underground

I've seen other posts about this else where that say that if I say:

"Hey Google, play my regular station <stationname> that it will work.  It does not.

I have a station called Dream Weaver, but anything I can think to say to the google nest mini ends up responding with "Ok, playing your Dream Weaver playlist thumbs up"...

Is there a way to get it to play one of my stations?

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rockworm
Underground

So am I to understand the accepted solution is to send feedback?

cazcat
Underground

Somehow, a rap station got added to my phone app only (Android) but it doesn't show up on the web. I've searched all the online help I possibly can, and no fixes found. It keeps giving advice to swipe left or thumbs down, but neither of those are options on the app. It does not show up in my playlist. In the morning when I tell Google to play The XX Radio station on Pandora, often it plays this elicit rap music. No good for the office! Please help me fix this issue. I've uninstalled and reinstalled numerous times and it has no apparent fix. The rap songs are not in any playlist on my app or desktop, so I cannot delete them. Swiping does nothing. The three dots menu doesn't pull up any options either that help. I like Pandora but this is getting ridiculous. All I can do is play the songs. No way to delete the songs or the station or playlist from my account. Help! I am testing other services that don't have these issues and will change if I cannot get it fixed. First screen shot is when I go to the "playlist" (but as I stated, it's not in my collection of playlists), and second one is when I press the 3 dots menu. No useful options.

 

Screenshot_20210110-095322_Pandora.jpg

 

Screenshot_20210110-095329_Pandora.jpg

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AdamPandora
Moderator
Moderator

@cazcat Nice to see you around the Community.

Based off of the screenshots you sent over, it doesn't look like that playlist is currently collected.

Does that playlist appear in your collection when you sort it by Playlists?

If so, can you please send over an additional screenshot of that as well?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cazcat
Underground

I appears to only show on "recently played" but not actually on any playlists.

 

Screenshot_20210110-101120_Pandora.jpg

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AdamPandora
Moderator
Moderator

Thanks for following up, @cazcat.

Unfortunately, there isn't a way to clear your Recently Played history.

I do see you've already posted on this feature request: Clear Recently Played / Search History

This being said, no further action is needed as that playlist isn't actually a part of your collection. As you continue to listen to other music, that playlist will eventually get pushed down the list, and won't show on the screen.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cazcat
Underground

That's very frustrating, as I never asked to play it, Pandora did! And it does it every morning, so I don't see any way this issue will ever get resolved. 

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AdamPandora
Moderator
Moderator

@cazcat To clarify, when you tell Google Home to play The XX Radio station, does it instead play that Rap playlist that you sent a screenshot of?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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DaveAtlanta
Underground

I just tried contacting Google Home about similar issues and they said talk to Pandora.  There are MAJOR compatibility issues between Google Home and Pandora - and no one seems to want to deal with them.

 

The crux of the problem is that Google Home and Pandora app (on phone) seem to operate from different brains - even tho both are logged in to our Pandora account.  If you say "Hey Google, play pandora" - and then you open the Pandora app on your phone moments later - you will find they are playing completely different songs (the phone will just play out of its speaker).  They don't sync.  

 

Its so annoying that ive terminated my Plus account and switched to the other music app that has a seamless integration.  Hope they fix this because I prefer Pandora.

 

kawanek
Underground

I am with you on that one.  I have a google home audio and would like to cast without using my voice since I have a huge collection and can't always remember what is there.  Since I enjoy classical music, I would like to listen to an entire album and not always a station.

I never had a cast icon on Pandora.  Wish they had it

I have an iPhone 11 and there is no cast icon in the app

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TannerPandora
Moderator
Moderator

Hi @kawanek! Thank you for posting to community. 

You should have the ability to cast from your iPhone. The cast option should be at the bottom left of the Now Playing screen. 

iOS - Casting - Now Playing .jpg

If you don't see this, can you please show me a screenshot of what you're seeing and the Pandora version you're on. (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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