Missing Quickmix/Shuffle station and/or Thumbprint Radio

[Joemanfu]

I just updated the Pandora app on my Sony Bravia XBR-55X700D Android TV, and now the "Shuffle" option is gone. What happened? I've been an paying subscriber for almost a decade now and you've removed the only reason I have to use your service?

Before the "moderator" shows up... It's a Sony Bravia XBR-55X700D. There are no error codes or messages. The "Shuffle" station is just gone now.

Can we, as paying customers, get real help from a human being instead of a flow-chart following bot?

mod edit: changing title for clarity

[bullittdental]

As of last week my Yamaha network receiver and AV app no longer includes a shuffle option for Pandora stations. We listen to Pandora all day in our dental office so we will have to find another service if this isn't resolved quickly. Thanks

[cbalance129]

Also missing shuffle on my Samsung TV.  It seems like if there was a change made on your side, it can be backed out - that's usually what computer systems do...  Thanks!

[TannerPandora]

Hi @bullittdental and @bounder! Thanks for posting to community.

@bullittdental I moved your message over to an existing thread on this here. 

We're aware of this issue and our engineers are currently working on it. Stay tuned for an update on this issue soon. 

Thanks for your patience!

[LockBall]

I have been a Pandora user since 2011 when I used the Pandora One service. It had a great web interface, desktop app and more. Pandora has been removing features that I like and adding things I don't like. This deletion of the shuffle / quickmix station is the final issue for me. I am currently in the process of switching to Spotify. They have a new (to me) feature that allows one to create folders of radio style stations and playlists. It has been working great. They have automatic volume leveling, track crossfade, nested folder support and a better interface (desktop app). They also seem to have a greater variety of songs as I am finally hearing new music again after Pandora got stuck playing the same things over and over.

[PDXJay]

I have the same issue. The shuffle option has disappeared on my Yamaha receiver and on my TIVO.

However, it still appears if I use the Pandora app on my Android phone, and it also works if I go to Pandora.com on my Windows 10 computer.

Help! Many thanks

[crystaldragon]

have quick mix on my dish network hopper and vizio tv. Thay both stopped working a couple of weeks ago. I do not have the option of shuffle on either device. As I have over 2000 tunes in assorted musical styles would really like to get the feature back. I've also contacted the manufactures and have been told the app firmware is up to date.

[AdamPandora]

@PDXJay @crystaldragon Thank you for sharing your experience with the Community. 

Our engineers are aware of this issue and are currently investigating.

Please keep an eye on this thread as we will be providing updates here as we receive more information from them.

Thanks for your patience in the meantime! 🤝

[Kward316]

Hello,

I’ve always used the Shuffle Station option when listening to Pandora on my phone or my tv. Recently the Shuffle option is no longer available on my TV but is still available on my phone. I’ve tried sorting stations A-Z and reinstalling the application with no luck. Is this now only included in the premium subscription (even though my phone still allows me to shuffle)? Thanks! 

[AdamPandora]

@Kward316 I moved your post to this thread since you reported a similar issue.

I have passed your feedback along to our engineers.

Keep an eye on this thread as we will be providing updates here when we receive additional info from them.

Thanks for your patience in the meantime! 

[Joemanfu]

There's now 6 pages worth of this problem. When can we expect this to be rectified? Why not roll back the version to when it functioned correctly?

"Keep an eye on this thread as we will be providing updates here when we receive additional info from them."

When? What compensation will be provided for paying customers not able to use the features they paid for?

[pigX13]

I'm missing the shuffle station opinion on my Hisense tv. It's no longer in the A-Z sort, not is it in sort by date. Is there a fix for this at the moment? 

[we2wards]

Pandora has been "investigating" this problem for three weeks. When do you expect to start working on resolving the problem and when do you expect it to be fixed. For a technology related company this is extremely poor response time.

[TFC]

Pandora has been "investigating" this problem for three weeks. Could you please let us all know when you expect to start working on resolving the problem and when do you expect it to be fixed?

For such a well-established technology related company this is extremely poor response time, and it reflects Pandora's unacceptable lack of dedication to customer service.

[GoinPostalMarcu]

As of today Shuffle is back. Thanks for the fix

[TannerPandora]

Hi everyone! 

Thanks for posting your experience and for your continued patience while this was being investigated. 

We now believe this issue has been resolved. In some cases you may need to sign out and then back in again. 

Please let us know if you continue to have trouble. 🎧

[bullittdental]

Thank You! Quick Mix is Back! I turned off my Yamaha receiver and turned back on and the quick mix selection was back. Thanks again- Rob

[TannerPandora]

Thanks for confirming @bullittdental! Glad to hear it's back and working! 👍🏻

[roaringmouse]

Shuffle is available again on my TiVo.

Thanks,

Jeff

[crystaldragon]

Thanks for fixing my Quick Mix on both my Dish Network Hopper/Joey and my Vizio TV>

[TannerPandora]

Awesome @roaringmouse! Thanks for confirming! 🎉