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Onkyo Cannot Connect To The Internet

Kneticnrg
Underground

I have an Onkyo TX-RZ810 A/V Receiver that has always been spotty when connecting to Pandora. I would usually have to cycle through Off and On several times to connect. Recently, I replaced my Netgear wifi extender that the Onkyo connected to with an Eero mesh system. I connected the Onkyo to the Eero pod via ethernet cable. The Onkyo show it is connected to the internet at 100%, I cannot connect to Pandora at all. I have unplugged and rebooted everything including the AT&T modem to no avail.

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12 Replies

AdamPandora
Moderator
Moderator

@Kneticnrg Nice to see you around the Community. 👋🏽

I've enabled a trace on your account to help us better understand what's happening.

*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

Adam | Community Moderator

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Kneticnrg
Underground

Nothing has changed except two days ago I tried to sign on and it connected right away.Since then, nothing.

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TannerPandora
Moderator
Moderator

Hi @Kneticnrg! Thanks for following up. 

Just to confirm, your Onkyo was able to connect to the internet but Pandora continues to not to connect at all? And there are no error messages such as "Access Error"?

I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously.

In the meantime, I've created a ticket so we can take a closer look at what may be happening. 

 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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Kneticnrg
Underground

The Onkyo association was removed from Pandora. I signed it back in and it now works. I tried it twice and instantly connectedboth times. Oddly, in the past, up until about two weeks ago, it was hit or miss, but I could usually get connected, then I couldn't get in at all. Now, it seems to be an instant connection.

 

Thanks.

TannerPandora
Moderator
Moderator

Glad to hear it @Kneticnrg!

If you run into trouble again, please let me know. Thanks for listening!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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ncolbert
Underground

I'm having the same issue Pandora on Onkyo receiver just says connecting but never connects. I've unplugged...and restarted still continues to say connecting and never connects. onkyo tx-nr646 

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TannerPandora
Moderator
Moderator

Hi @ncolbert! Welcome to community!

Have you connected to this Onkyo before or is this a new device? I checked the Pandora account associated with your community profile and I don't see a Onkyo previously connected.

Thanks!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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ncolbert
Underground

I'm pretty sure it will probably be my husband Pandora's account that was linked to it. What info would you need to check his?

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TannerPandora
Moderator
Moderator

Hi @ncolbert! I'll need the email address associated with the Pandora account. However, we don't allow personal information to be posted on community.

I'll send a direct message to you through community where you can safely reply. Please note that you may receive an email notification about this direct message, but please respond directly on community.

Thanks!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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TannerPandora
Moderator
Moderator

Hi @ncolbert! Thanks for replying to my DM.

I was able to locate husband's Pandora account and I do see the Onkyo receiver. I've gone ahead and removed the connection on my end. When this takes affect, it will automatically log you out of Pandora.

Then log back in and try Pandora once more. If you continue to have trouble, I would recommend power cycling your Onkyo, by unplugging it for one minute, then plugging it back in.

Let me know how it goes.

 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport

ncolbert
Underground

THANK YOU....THANK YOU!!!

That worked....he's been trying for 3 years!! I had to step in with an assist and research and this post really helped. I have it connected to my Pandora account now but before it wouldn't even let us do a switch on the receiver.. it automatically was going to his account and would never connect.

You saved us some money because he thought the receiver was bad and was ready to buy another! 🤣🤣

AdamPandora
Moderator
Moderator

@ncolbert Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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