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Onkyo - No longer connecting to Pandora Stations

robertmoore0012
Local Performer

I have a Onkyo TX-NR838 that will no longer connect To Hipster Cocktail Radio and all of the stations above it. The unit just freezes at connecting. I have to shut the receiver off in order get out of the "connecting status".  I have updated the units firmware, reset modem, router and receiver.  I also logged out and back into my Pandora account. I do have another Onkyo receiver in the house, different model, and everything works fine.  The unit is connected to the internet via Ethernet cable. 

Any help would be greatly appreciated. 

Rob 

Moderator Edit: Changing title for clarity

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7 Replies

TannerPandora
Moderator
Moderator

Hi @robertmoore0012! Thanks for posting. 

Seems like you've done a lot of troubleshooting, sorry to hear they didn't help. I've gone ahead and enabled a trace on your account to help investigate. 

Since you've already attempted most of the troubleshooting, the only step I can suggest is to remove the device association with your Pandora account and have you run through the set-up again.

If you'd like to try this, let me know. 

In the meantime, while the trace is enabled, please use Pandora as you normally would and I'll check the logs. 

Tanner | Community Moderator

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robertmoore0012
Local Performer

Thank you for responding.

How do I go about removing the device from the account?

Rob 

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TannerPandora
Moderator
Moderator

Hi @robertmoore0012

At this time, removing your receiver from your account can only been done on my side. I've gone ahead and removed the association. When this takes affect, you'll automatically logged out. This may not happen instantaneously, please be patient. 

After running through the set up again, if you still have trouble playing those stations. Can you let me know a couple of more examples you're having trouble with (in addition to Hipster Cocktail Radio).

Thanks!

Tanner | Community Moderator

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GeneLowy
Local Performer

Did this work for you? I'm having the same problem with only one of my pandora stations. 

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TannerPandora
Moderator
Moderator

Hi @GeneLowy 👋 What is the station name that you're having trouble with?

 

Tanner | Community Moderator

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GeneLowy
Local Performer
Daily Station #1Sent from my T-Mobile 4G LTE Device
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TannerPandora
Moderator
Moderator

Thanks for the follow up, @GeneLowy. I don't believe removing the device association with your Pandora account would help in this situation. 

I've collected some information from your account and passed this along to our engineering team for further investigation. 

Thanks for letting us know. 

Tanner | Community Moderator

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