How can I remove the other devices that are currently using my account?
mod edit: changing title for clarity
If at all possible, may I request the same. For some reason whenever I play music, I'm told someone else is listening to my account. I did change my password, but that hasn't helped, unfortunately.
Hi @BrutalElder! Thanks for posting.
I've gone ahead and removed all the devices associated with your account. When this takes affect (might not happen instantaneously) you will be logged out of everywhere automatically, so you'll need to log back into any current devices.
Feel free to reach out if you continue to have trouble.
Hi @Lbueno80! Thanks for posting to community.
I've gone ahead and removed all the devices associated with your Pandora account. When this takes affect (it may not happen instantaneously), you'll be logged out everywhere. For any current devices you may have, you'll need to log back in.
If you continue to have trouble, please let me know.
Hey @Jbudan, - Are you getting any type of error message? If so, can you let me know what it says?
In the meantime, I've enabled a trace on your account. Can you try the following steps to activate your Denon:
From the web, visit www.pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/denon).
Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code.
Finally, select Continue on the in-home device.
Let me know how it goes.
Hi @raguilar8126, thanks for posting to community!
I moved your message over to an existing thread: Remove Devices / Sign Out Of All Devices
I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.
If you haven't already, I would also recommend changing your password to something different.
Let me know if you continue to have trouble. 🙂
Hey there, @Kokoluv7. 👋
Sorry for any inconvenience this has caused.
All devices have been removed from your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect.
This process may not be instantaneous. However, you should be logged out soon. Since you recently changed your password, your account should be secure from that end.
Be sure to upvote this existing feature request if you'd like to see this implemented. To upvote this idea, all you need to do is click on the ❤️ icon next to the title: Someone else listening - Show what other device is being used
Feel free to let us know if you need anything. 🎧
Hi @PapaT! Thanks for posting.
I moved your message over to an existing thread here, to help keep things tidy.
I checked your account and I see a Samsung TV recently connected on 8/24/20 and 9/18/20. I've gone ahead and removed the 9/18 connection. When this takes affect, it will automatically sign you out of that device.
Hope this helps!