How can I remove the other devices that are currently using my account?
mod edit: changing title for clarity
I'm having trouble with people hacking my account and someone interrupting my listening. Would you remove all devices from my account please? I have already changed my password. thanks!
Hi @roxymuzc! No problem, I've gone ahead and removed all the devices associated with your account. This may not happen instantaneously, so please be patient.
You'll need to log back into any device you currently have. If you continue to run into trouble, please let me know.
Unfortunately, it's not possible to remove devices on your end at this time. I would recommend visiting our Feature Request board and check out the current request for this feature: Someone else listening - Show what other device is being used
In the meantime, I've removed your devices from your account for you. This will log you out of everywhere, including any devices you have now. When this takes affect, you'll need to be logged back in.
Let me know if you have any other questions or need further help. Thanks!
Looks like I have to physically ask a technician to remove devices from my account history? Please do so. I never got a notification until today that someone else was listening to my account, and it happened a second time while driving, which is highly suspicious to me. I already changed my password, ready to log back in when I get booted.
I've removed your devices on your account. This action may not take effect immediately, so please be patient. When it does, you'll be asked to sign back in.
I did take a peek and noticed that there was an active stream through a web browser just now and previously on an Android. The error stream may have been tripped accidentally, depending on which devices you've been recently using.
If you continue to have trouble, let me know.
I moved your post to an existing thread: Remove Devices / Sign Out Of All Devices
I've gone ahead and removed all the devices associated with your account. This will sign you out of everywhere including any devices you currently have.
If you haven't already, I would also recommend changing your password. If you need help with this let me know.
Thanks for posting to community!
Hi @wileykm! Thanks for posting and sorry to hear that.
I've removed all the devices associated with your account. This will sign you out of everywhere, including any devices you currently have. When this takes affect, you'll need to sign back into any current devices.
I would recommend changing your password to something entirely new if you haven't already.
If you continue to have trouble, please let me know.