Solved: Resolved 6/2/24: DirecTV: Playback skips to next t...

alexander7 · ‎03-06-2025

For three weeks now Pandora stops mid way in every song and switches to the next song. Its been three weeks now. No help from Pandora. They blame the TV manufacturing or the cable company.

Moderator Edit: Changing title for clarity

Alex Anastasiadis

TannerPandora · ‎06-02-2025

Note: This message has been Accepted as the Solution to flag the current status of the post and steps needed to further investigate.

This post will be updated with more information as it is provided to the moderation team.

Pandora Update: 6/2/2025

Hi everyone!

A big thank you to everyone for your patience while the issue with tracks skip on DirecTV was investigated. DirecTV's roll out to fix all affected receivers is now complete. We've received confirmation from listeners that this roll out has resolved this issue.

If you continue to have trouble with this specific issue of tracks skipping, please create a new post with your receiver model and version.

Thank you all again!

Please note: This thread will be closed from future comments and mark as resolved.

Pandora Update: 5/6/2025

Hi everyone,

Thanks for your patience as we worked with DirecTV to resolve the issue causing tracks to skip after a minute or two.

DirecTV has started rolling out a fix to all affected receivers. Since this is a phased release, not all receivers will receive the fix right away. If you don’t see an update yet, please hang tight — it’s on the way.

If you have any questions regarding the update process, please reach out to DirecTV Support.

We appreciate your continued patience as the update reaches all listeners.

Pandora Update: 3/21/2025

Hi all! Thanks for your continued patience. We're working with our partners at DirecTV on a resolution. While we don't have a timeline yet, keep an eye out for future software updates from DirecTV, as that is how this issue will be addressed.

In the meantime, here’s a list of alternative supported devices where you can continue enjoying Pandora.

Pandora Update: 3/19/2025

Hi all! Just a quick update. Our teams have reached out to the DirecTV team for further assistance with songs skipping. Unfortunately, we do not have a timeline, but we appreciate your continued patience!

In the meantime, here’s a list of alternative supported devices where you can continue enjoying Pandora.

Pandora Update: 03/10/2025

Thank you all for posting your experience with DirecTV.

Since there have been no changes to the Pandora app for DirecTV recently our teams are investigating the cause for songs skipping to the next song part way through.

To help in our investigation - if you already haven't - please let us know your:

DirecTV Receiver Model: (Example: Model: Genie HR54/500)
DirecTV software version: (Example: Software version OX1bdd)

You can find your receiver make and model in Settings > Device Management > Info & Test

Thank you for your help and your patience! 🙌

Tanner | Community Moderator

Check out:

Quick Support:

>> Follow us on X (formerly Twitter): @PandoraSupport

View solution in original post

Fjkphx · ‎03-05-2025

Pandora is an app on my DIRECTV service. I normally listen to Pandora thru my home theater system without issues.

Beginning yesterday, songs only play for about a minute before going to the next song. I rebooted my DIRECTV receiver even though I didn’t think that would help.

Called Geek Squad tech support and they suggested I contact Pandora.

I will add that I can listen normally on apple devices via Bluetooth.

Thank you

MariaPandora · ‎03-06-2025

Hi @alexander7 , thanks for posting!

It looks like an agent is already working worth you through email and that they requested more information about your device so we can follow up with you.

If you don't see their reply on your inbox please check your SPAM and junk folders just in case the message ended on the incorrect folder.

TannerPandora · ‎03-06-2025

Hi @alexander7

What's the model number of your DirecTV and software version?

Unfortunately, I don’t believe there are any immediate troubleshooting steps that would resolve this issue, but I’m happy to flag this for our engineering team so they’re aware of the trouble you’re experiencing.

Thanks for the additional details.

Tanner | Community Moderator

Check out:

Quick Support:

>> Follow us on X (formerly Twitter): @PandoraSupport

beach004 · ‎03-07-2025

Exactly the same problem. Pandora plays fine on my iphone; not on my DirecTV

TannerPandora · ‎03-07-2025

Hi @beach004

Welcome to community!

Happy to pass this along to our engineer teams. Can you please let me know the model number of your DirectTV and the software version.

Thanks for the additional help!

Tanner | Community Moderator

Check out:

Quick Support:

>> Follow us on X (formerly Twitter): @PandoraSupport

olybob · ‎03-07-2025

I just started having the same problem today 3/7/25 when using my directv receiver, songs play for about a minute then skip to next song. Called directv, they had me re-set/re-boot my receiver, did not fix, they advised it must be a Pandora issue. I have the Genie HR54/500, software is 0x1bdd. The Pandora app on my iphone is working correctly.

TannerPandora · ‎03-07-2025

Thanks for the details, @olybob! I've passed this along to our teams for further investigation. We appreciate your patience in the meantime.

Tanner | Community Moderator

Check out:

Quick Support:

>> Follow us on X (formerly Twitter): @PandoraSupport

DonBaker · ‎03-07-2025

having the same issue, this just started today 3-7-2026. Song will play about 30-60 seconds then skip to another song

Plays fine in my car and on iPhone

It’s skipping while using the app within DirectTv . I’ve reset the directv box it didn’t do anything . Called dIRECTV, and they said that there was nothing they could do that I had to contact Pandora

need some help here from Pandora

very frustrating!!!

Moderator Edit: Merged posts

beach004 · ‎03-07-2025

Even more mysterious: it plays fine on one tv, skips on the other!
Lowrie

MJQO · ‎03-08-2025

It does the same on mine and only started a few days ago. Plays fine on one tv and not the other. Directv replaced my receiver yesterday and that didn't solve the problem.

.

DonBaker · ‎03-08-2025

Hi all,

Update:
Ive called Directv and they are having the tech software team look into the issue. They said I was the only one reporting this issue so far.
I recommend that anyone having this issue also contact Directv.

800-531-5000
Talk to the tech support team and report the issue so we can get this fixed ASAP

skippadeaux · ‎03-08-2025

Only in the last couple of days have I noticed that the DirecTV Pandora app only plays the first minute and 37 seconds of each song before skipping to the next song.

I have logged out and reinstalled the Pandora app in the DirecTV Apps under the Menu.

What else can I try?

Are there a "settings" button somewhere that would control that?

jhart · ‎03-08-2025

Having the same issue for the past several days. Only on DirecTV not on my phone.

Bananarama · ‎03-08-2025

The same is happening for me. Worked great for years and starting yesterday, Pandora skips to the next song after about 90 seconds

007Kennedy · ‎03-09-2025

Songs are skipping while playing on TV

Shauna · ‎03-09-2025

Fix Direct TV app to allow completion of songs. All picks cut out after approx 1 minute.

Tplatz · ‎03-09-2025

The last few days pandora only plays half a song before switching to the next on every song. Several people have posted this same issue. This is happening on direcTV. They say it’s an app issue but it doesn’t happen if I use Amazon.

beach004 · ‎03-09-2025

On top of that: it plays fine on my other TV, still using Direct TV but a different box!!

JTanzey · ‎03-10-2025

DirecTv HR44/500 receiver, software 0x1bdd (update 3/7 3:49a)

Resolved 6/2/24: DirecTV: Playback skips to next track after approximately 1-2 minutes

DirecTV