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Roku: No Sound

Ffebles
Local Performer

This happens to me too. I’m listening from my Roku. After a couple hours it goes to the next tract but the sound is gone. It looks like it’s playing the next song but it just goes silent. I am using the free service and I thought about subscribing but it sounds like the paid subscribers have the same problem. 

Moderator Edit: Changing title for clarity

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7 Replies

AdamPandora
Moderator
Moderator

@Ffebles I moved your post over to the Other Devices space.

First, please try a few standard network troubleshooting steps: 

  • Try rebooting your modem and router, then restarting the Roku player. 
  • Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model. 

If you are still having trouble, please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device

Finally, try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.) 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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invzbldog
Local Performer

I am having this same problem.

I followed all the troubleshooting suggestions from the moderator.

Rebooted the modem checked Roku for updates and it was up to date. Uninstalled and reinstalled Pandora and it's still doing the same thing. And I have a paid subscription and I'm getting a little annoyed.

Pandora will play half a song and then the sound stops. All indications are that it's still playing but there's no sound.

I'm not problems with any of my other streaming channels.

This started happening in the last couple of weeks.

I need to get this fixed!

Moderator Edit: Format

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kgese
Local Performer

I am experiencing this same problem and the troubleshooting steps did not resolve for me either.

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TannerPandora
Moderator
Moderator

Hi all! Thanks for posting, sorry for the trouble on your Roku.

I'd like to pass this along to our engineering team for further investigation. Could you tell me more about your Roku device?

  • What is the model?
  • What is the serial number? (Settings > System > About)
  • What Roku software version is your device using? (Settings > System > About)
  • What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.)

 

Also, can you let me know if the Roku screensaver is enabled or disabled? If enabled, let's try disabling to see if it will help.

You can use these steps to check. From the Roku Settings > Theme > Additional settings > Screensaver start time > Disable screensaver.

Thanks for the help!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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kgese
Local Performer

Thank you for your help!

Mine is a Sharp Roku television 5318X.  

Model: LC-50LB481U

Serial: 2N0025767856  

Software Version: 11.0.0 build 4193-13

Pandora Version 5.7 build 2

My screensaver was enabled so I disabled it.  It seems to have resolved the issue however I would prefer to be able to have the screensaver on if there's another way to fix the problem.  I have to pause a lot for work meetings and would rather not have to exit out and turn everything off every time.

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TannerPandora
Moderator
Moderator

Hi @kgese! Roku released an update on their side. Can you please update to the most recent version which is 5.7 build 5 and try Pandora again.

Let me know if you're still having trouble.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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kgese
Local Performer

The problem seems to be resolved!  Thank you for your help!

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