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Sharp Aquos TV - Error message: 'Track Play Failed. A System Error Has Occurred'

theoc4me
Local Performer

I have a Sharp Aquos TV. I'm getting this message after a few songs play on Pandora. I have to turn the tv off and restart Pandora and the cycle starts over. I rebooted the wifi and turned off the tv for 15 mins.

"Track pay failed. A system error has occurred"

Does anyone know how to correct this?

 

mod edit: changing title for clarity

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1 Solution

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theoc4me
Local Performer

The error message is no longer a problem.

Thank you

View solution in original post

3 Replies

TannerPandora
Moderator
Moderator

Hi @theoc4me! Thanks for being part of community!

I've asked our User Support team to enable a trace on your account. This helps us better understand what may be happening. 

While this trace is enabled, can you please try to replicate this error message on your end. 

Thanks for the help!

++

Update: 7/1/2020

Hi @theoc4me! Was wondering if you're still having trouble with this error message. I checked out the trace log and it looks like you're back to listening. 

Let me know if you're still having issues. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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theoc4me
Local Performer

The error message is no longer a problem.

Thank you

View solution in original post

TannerPandora
Moderator
Moderator

So glad to hear it @theoc4me! Thank you for letting us know. 👍🏻

Have a great weekend!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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