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Songs keep skipping

sportsm0m03
Local Performer

Hello,

I have noticed that while listening to a song, it skips through the song.  Not to the next song but during the song, like the CD is scratched or the player is on its way out.

Is there anything that can be done to fix it?

Thank you,

Debra Steffen

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7 Replies

TannerPandora
Moderator
Moderator

Hi @sportsm0m03, thanks for posting to community! Sorry to hear that. 

What is the make and model of the device you are using when this happens? Is this happening on all stations or have you noticed a trend with one or two stations?

Tanner | Community Moderator

Let's share music in the Playlist Swap

Alymich56
Local Performer

I am having this problem today on aventur radio

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TannerPandora
Moderator
Moderator

Hi @Alymich56! Thanks for posting. 

Can let me know the make and model of the device this is happening on?

Does the same thing happen if you try another device like mobile or web?

Let me know. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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rocketbetty
Local Performer

I am also having this problem on my Samsung TV

 

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TannerPandora
Moderator
Moderator

Hi @rocketbetty! Thanks for posting to community.

Could you tell me a bit more about what is happening? 

  • The model and year of your Samsung TV
  • Does this happen with the integrated app found on your Samsung TV?
  • Does this happen when casting to the TV with a mobile device?
  • When the songs skip, do they play for a little bit before skipping to the next song?
  • Have tried any troubleshooting? If yes, can you let me know which steps you've taken.

Thanks!

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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rocketbetty
Local Performer

Samsung 50" Class - Q6 Series - 4K UHD QLED LCD TV

Happens with integrated app. 

Skips like a CD would skip.

Have not tried any troubleshooting yet. Unsure what to troubleshoot. 

Thanks.

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TannerPandora
Moderator
Moderator

Hi @rocketbetty I've gone ahead and enabled a trace on your account. Let's start with some basic troubleshooting.

First make sure your Samsung has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're not sure how to update to the latest firmware please refer to the owners manual for your specific device.

Then, I would recommend a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your Samsung).
  • Try rebooting your modem and router and restarting your Samsung.
  • Try removing and re-adding the Pandora app (if applicable).
Tanner | Community Moderator

Let's share music in the Playlist Swap

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