@DCPrice I moved your post over to this existing thread: Sonos - Error Message: Someone Else Listening
Someone Else Listening message on Sonos:
Check out the accepted solution to this thread for more information around this.
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Someone Else Listening Message on different devices:
If that error message is popping up when listening on different devices, then that means both you and your wife are signed into the same Pandora account.
To listen on two devices simultaneously, you'll need to have two separate Pandora accounts on your family plan.
If you haven't already, please create an additional Pandora account to add to your family plan.
Once you've done that, you can invite the additional Pandora account to your family plan using the following steps:
- Make sure you're logged in with the master account (the one you used to upgrade to Premium Family);
- Visit the Subscription section of the account.
- Select Manage Family to view the main family plan management page;
- Send a family plan invite to an email address you can access. (You'll be able to enter the login information for your additional Pandora account later, even if its under a different email.)
- Open the invite email, and follow the prompts to add your additional Pandora account to your family plan.
If you have any trouble with this, let me know.
After that account is added to your family plan, you can share content from your master account by going to My Collection. It's easiest to do this from our website, but I'll provide some steps below for mobile devices as well.
To share from the web:
- Go to My Collection, and find the content you'd like to share.
- Hover over the album art and click on the ellipsis (the three dots), and then Share.
- Select the Copy Link tab and click on Copy. Paste this link somewhere you'll be able to access it easily.
- Repeat steps 1-3 as necessary.
- Finally, log in with your other Pandora account and click on the link(s). If the link is for a station, clicking on it will add it to your collection automatically. If the link is for a song, album, or playlist that you've shared, you'll need to press the "(+)" button to save it on this other account.
To share from a mobile device:
- Go to My Collection, and tap on the name of the content you'd like to share to view more details.
- Select Share and then either Copy (if you're on an iOS device) or Copy to Clipboard (if you're on an Android device.
- Past this link somewhere you'll be able to access it easily.
- Repeat steps 1-3 as necessary.
- Finally, log in with your other Pandora account and click on the link(s). If the link is for a station, clicking on it will add it to your collection automatically. If the link is for a song, album, or playlist that you've shared, you'll need to press the "(+)" button to save it on this other account.
Once you're set up, remember that you'll still need to make sure that each of these accounts is only playing from one device at a time, unless you're splitting one Pandora account through a system that groups multiple speakers via Bluetooth, Wi-Fi or a wired connection. Some examples of these systems include Sonos, Chromecast, and Amazon Alexa devices.
For now, I hope this helps. Thanks again for your support!
