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Upgraded to Pandora Plus and now Alexa cannot access my stations

Tudor
Local Performer

Upgraded my account to Pandora Plus and now when I ask Alexa to "play xxx on Pandora" I get reply "I can't find songs by xxx on Pandora".   I can see my stations listed in the Pandora App on iphone and on pc laptop but cannot play on Echo/Alexa after I upgraded !!!

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1 Solution

Accepted Solutions

Tudor
Local Performer

Problem solved by Disabling then re-Enabling Pandora in Alexa app.

Solved by Amazon/Alexa tech rep first, then got similar rec from Pandora.  Thanks

View solution in original post

3 Replies

TannerPandora
Moderator
Moderator

Hi @Tudor! Thanks for posting to community!

Looks like you've emailed our User Support team as well. To avoid any confusion and redundant troubleshooting steps I recommend you follow up with them by responding directly to their email. 

Hope they are able to help.  Thanks for being part of community!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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Tudor
Local Performer

Problem solved by Disabling then re-Enabling Pandora in Alexa app.

Solved by Amazon/Alexa tech rep first, then got similar rec from Pandora.  Thanks

View solution in original post

TannerPandora
Moderator
Moderator

Thanks for the follow up @Tudor! Glad to hear it was resolved! 🎉

If anyone else has a similar problem, you can click the link below from Amazon for steps on how to do this:

 

Thanks for being part of community! 🎧

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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