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Re: Google home makes up it's own stations instead of playing stations on my account

Community Manager
Community Manager

Hi @jeff_spink thanks for posting! Sorry to hear this is happening. 

I'd like to report this to our engineers. Can you let me know the model number of your device as well as an example(s) of a station(s) in your station list that Google Home has trouble understanding. 

Also, I do highly recommend sending the diagnostic report to Google. 

You can send this report by requesting that content from your Google Home again. Then, if your device still fails to launch Pandora correctly, file feedback with Google by saying "OK Google, file feedback."

This will send a diagnostic report to Google and allow them to investigate what's going on.

Thanks for the help with this!

Tanner | Community Moderator

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Re: Google home makes up it's own stations instead of playing stations on my account

Underground

Hi,

 

It is happening across all my home devices. A Google Nest, Google mini and Google Home original.

 

A couple examples of my personalized stations are "Sweet Dinnertime Tunes" and "Mucho Variety".

 

For Dinnertime it plays some other station with the name Dinnertime in it, and for Mucho Variety it just says something along the lines of can't find that station.

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Re: Google home makes up it's own stations instead of playing stations on my account

Community Manager
Community Manager

Thanks for letting me know @jeff_spink. I'm going to start a ticket with our User Support team and report this to our engineers. 

Can you please confirm if you were able to send the feedback report to Google?

Thanks!

Tanner | Community Moderator

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Re: Google home makes up it's own stations instead of playing stations on my account

Underground
I did.
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OK Google, play Indie Rock on home group

Local Performer

Most of the time this type of command works fine on my Google Home devices, but other times, I get the correct initial response from Google - something like "OK. Here's a Pandora station called Indie Rock. Playing on home group" - then nothing happens. Sometimes I have to repeat this sequence 4-5 times before it starts up. Other times, I just give up and play something on a different service.  I get this on various of my Pandora "stations". Sometimes it seems like if I give up on my initial selection and ask for some other station, it works - but not sure. Frustrating - feel like an idiot saying the same commands over and over and over again...

 

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Re: OK Google, play Indie Rock on home group

Moderator
Moderator

@jimbuzbee I moved your post to this thread since you are experiencing a similar issue.

Check out the accepted solution to this thread for instructions on how you can send Google a diagnostic report with your feedback.

Adam | Community Moderator

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