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Xfinity - Unable to log in

Cj1032
Local Performer

I've had Pandra on my tv for 5 years, zero problems.  Yesterday no connection, just a gray screen flashing on and off. Today did a tv reset with Xfinity and have Pandoea back but everything I had is gone, unable to activate it as usual or log in. Everything is gone. Why?

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @Cj1032! Thanks for posting your experience on community. Sorry to hear about the trouble.

Can you tell me a little more about what happens when you try to activate Pandora once again:

  • Do you receive an error message? If so, what does the error message say?
  • Can you share a picture of what you see when you try to activate your Pandora account?
Tanner | Community Moderator

- Let's share music in the Playlist Swap

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