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Yamaha - Error message: "Access Error"

YamahaMCuser
Underground

I'm experiencing  the same "Access Error" across all (3) of my Yamaha devices all of a sudden - I can play Pandora fine on my PC through web page, and on my phone with Pandora app.  This just started happening for no apparent reason.  Network access from my Yamaha's is fine as they can play Internet radio stations just fine. I can't even log back in/or out - the Yamaha just refuses to even try to connect with "Access error" . I find it difficult to believe all three of my Yamaha Musiccast devices failed at the same time, this must have something to do with my Pandora account?

Moderator Edit: Changing title for clarity

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237 Replies

Danirobo612
Underground
Yes, all of the above. Sent from my Verizon, Samsung Galaxy smartphone
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TannerPandora
Moderator
Moderator

Hi @Danirobo612! I removed the connection between your Yamaha and Pandora account. This should automatically log you out when it takes affect. This might not happen immediately, so please be patient.

After you've been logged out, use the following steps to reactivate your Yamaha.

  • Launch the Pandora application.
  • Select New User.
  • An activation page will appear with a code - leave this code up on the device screen as you continue.

From the web, visit www.pandora.com/yamaha and enter the activation code there.

Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code.

If you're still having trouble, some users have mentioned that a device reset has helped them.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Saigowda22
Local Performer

Access error on my Yamaha RX-A830..

pl help

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AdamPandora
Moderator
Moderator

@Saigowda22 I've gone ahead and removed your Yamaha connection from your Pandora account. When this takes affect, you'll automatically be logged out. Please be patience as this may not happen immediately.

Let me know if you continue to have trouble.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Lumpydawg
Local Performer

Hello,

I have a Yamaha RX-V677, MAC/Vtuner ID 00A0DEB81B8B. When I attempt to connect to Pandora, I get the "Access error" like others you've replied to.

It appears that removing the association between the device/receiver and Pandora fixes the issue - can you please do that for me, as well?

Thanks,
Mike

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TannerPandora
Moderator
Moderator

Hi @Lumpydawg! Welcome to community.

Happy to help with this. I've gone ahead and removed your Yamaha connection from your Pandora account. When this takes affect you'll automatically be logged out.

Let me know if you continue to have trouble. Some users have mentioned that cycling their modem/router and Yamaha has helped as well.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Lumpydawg
Local Performer
Thanks very much for your help!

Regards
Mike (aka Lumpydawg)

Sent from my iPhone

M1362
Local Performer

Hi. Getting same “Unable to access Pandora. Please help. Thanks. 

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AlyssaPandora
Moderator
Moderator

Hey there, @M1362. 👋

Sorry for the trouble.

I removed the Yamaha connection associated with your Pandora account. When this takes affect, you'll automatically be logged out. Can you run through the set-up and see if you're still having the same trouble?

Additionally, other listeners have mentioned that rebooting their network connection has helped with this issue.

  • Shut down your Yamaha completely;
  • Unplug your modem and router, wait 10 minutes, and then plug them back in;
  • Wait five more minutes to allow the modem and router to fully boot back up;
  • Turn your Yamaha back on and try Pandora again.

Let me know if this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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tonyhunsberger
Local Performer

Hello my Yamaha musicast app is also not working, I get an Access Error that reads unable to access Pandora. Any help would be appreciated. Thank you!

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TannerPandora
Moderator
Moderator

Hi @tonyhunsberger!

Let's start by removing your Yamaha connection from your Pandora account from my end. This will log you out. This may not happen immediately, so please be patient.

After you log back in, try Pandora again. Let me know if you still have trouble.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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ca_spin
Underground

Hi TannerPandora:

 

I am experiencing access error on my Yamaha Receiver again.

Would appreciated some assistance.  Thanks!

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AdamPandora
Moderator
Moderator

@ca_spin Let's start by removing your Yamaha connection from your Pandora account from my end. This will log you out. This may not happen immediately, so please be patient.

After you log back in, try Pandora again. Let me know if you still have trouble.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ca_spin
Underground
Thanks for the reset. Unfortunately, I am still getting an "access error." Interestingly, I can play Pandora on my Yamaha receiver through Airplay, just not directly through the Pandora app on my Yamaha receiver.  
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candydoc
Underground

Hi @TannerPandora 

I've lost connection now to Pandora on both my Yamaha devices.

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TannerPandora
Moderator
Moderator

Hi @ca_spin! Can you power cycle your Yamaha to see if that helps. I'd suggest unplugging, wait 5 minutes and then plug it back in.

If you continue to have trouble, I'd try a factory reset of your Yamaha model.

 

Hi @candydoc! I've disconnected your Yamaha's from your Pandora account. Once you're logged out, try again. If you're still having trouble, please try a factory reset of your model as well.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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ohmekev
Local Performer

All of a sudden unable to connect to Pandora through MusicCast.

"Access error- Unable to access to Pandora"

Signed out of all devices here; still no luck.

 

 

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AdamPandora
Moderator
Moderator

@ohmekev I moved your post over to this existing thread: Yamaha - Error message: "Access Error"

I don't actually see any previous association with a Yamaha device on the Pandora account connected to your Community profile.

Can you please send me a picture of the error you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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