vizio smart tv audio stops after 45 seconds

[Musick]

On 1 vizio smart tv audio stops  after less than a minute.  Visual is on screen showing the selection as if playing.

On another vizio smart tv, in different room, everything is fine.

Help please!

[TannerPandora]

Hi @Musick - thanks for posting to community!

Is the Pandora app built into your Vizio Smart TV or is it connected from another device like Roku or Apple TV?

[Musick]

It is built into the smart tv as is the other TV.  Both are vizio and one works and the other loads fine and starts playing, then audio stops.

[TannerPandora]

Let's try some standard troubleshooting @Musick. For the TV that doesn't work, first make sure that the TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If an update isn't available, try:

1. Removing and re-adding the Pandora app from the device.
2. Try launching Pandora again.

Let me know how it goes. 

[Musick]

Update:  I didn't get back to it until evening.  I don't know how to check for vizio firmware updates but tried different things and thought I'd give you a little more info. When audio stops, we hit "skip track" and then hit "play/pause" and audio came back on for a short (40 sec) time.  Then repeated the process with same results.  Does this tell you anything??  Do you think I should go ahead and uninstall the APP and reinstall?  I saw other people had had similar problem with Samsung TVs.  It just seems strange one tv in house works and the other doesn't.   The one that doesn't is the older of the 2 so wondering about the tv update you suggested.  How do I do that?

Thx!

[TannerPandora]

Hi @Musick, thanks for the update. 😄I suspect since this is only happening on 1 of the 2 TVs it may be the TV itself. Trying the troubleshooting steps will result in 1 of 2 things; either it help with the issue itself or help eliminate some of the possibilities of the issue. I personally like to start with some basics even when I do my own troubleshooting at home, just never know where the issue could be stemming from.

Which reminds me, is the TV connected to the internet via WiFi or Ethernet cable?

In the meantime, I would give uninstalling/reinstalling a try. Checking for a firmware update can be different for each device model. For your specific device, I would refer you to Vizio for more details on how to do this. 

You can reach their support with the following:

• Their support website.
• Their support email: techsupport@vizio.com
• Their support line: (877) 698-4946

Hope it helps. 

[Musick]

Good morning. It's connected by wifi.  

[TannerPandora]

Are you able to connect  directly via Ethernet on your model @Musick?

[Musick]

No

[Musick · Accepted solution]

I worked with vizio this morning.  Very helpful but Unfortunately it's not fixable as the TV is 2014 model and reinstalling the app didn't change anything.  The TV in other room is Nov 2019.  He said the older model's APP just doesn't work anymore.  😪  thx for trying.  

[TannerPandora]

Sorry to hear that @Musick 😔

[Phillipuzzell]

Got a second Vizio TV yes