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Accidentally started Premium Access session

Mrmlikesfrogs
Local Performer

I hate premium! I pay for plus. I clicked on the trial but didn't change my subscription, now it isn't showing plus it's showing premium. How do I change it? If I have to wait for the trial to be over before I have my plus back I'm going to cancel and uninstall it! I want what I pay for not something else!

 

Moderator Edit: Edited title for clarity

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90 Replies

AdamPandora
Moderator
Moderator

@pschuna No further action is needed on your end as your account has already reverted back to your regular service.

For more information, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Stephielynn826
Local Performer

Why did my Pandora just literally switch from alphabetized stations to non-alphabetized WHILE I was scrolling through my stations. Why wouldn't alphabetized stations be an option? Now there is no carat and I won't be using the app at all.

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AdamPandora
Moderator
Moderator

@Stephielynn826 I moved your post over to this existing thread: Accidentally started Premium Access session

If you accept a complimentary Pandora Premium access session (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Plus experiences. 

These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station.

However, you'll still have access to all of your stations under My Collection if you filter it by Stations.

When your Premium Access session expires you'll be returned to your normal Pandora app experience, but we'll automatically save your on-demand music collection for your next Premium experience. If you're eager to jump back into Premium, you can always upgrade your account or check your trial eligibility on the Pandora website.
 
I hope this helps explain! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Shroom207
Local Performer

I've been trying to cancel trail and subscription but it wouldn't let me no matter how much I tried and I went to the pandora help center but it didn't help when i went to it.

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AdamPandora
Moderator
Moderator

@Shroom207 I moved your post over to this existing thread: Accidentally started Premium Access session

To clarify, it looks like you initiated a free session of Pandora Premium.

These free sessions are triggered after watching an advertisement to stream on demand content - no charges will be made as result of this.

No further action is needed on your end as your account has already reverted back to your regular service.

For more information, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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paisleygirl
Local Performer

I'm not sure what is going on but I just signed in to Pandora and an automated voice told me my free premium trial had just started. I did not sign up for it. What is going on? 

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AdamPandora
Moderator
Moderator

@paisleygirl  I moved your post over to this existing thread: Accidentally started Premium Access session

To clarify, it looks like you initiated a free session of Pandora Premium.

These free sessions are triggered after watching an advertisement to stream on demand content - no charges will be made as result of this.

No further action is needed on your end as your account has already reverted back to your regular service.

For more information, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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paisleygirl
Local Performer
Thank You Adam Pandora, I did not realize I wasn't committed.Stay safe and have a great day.

AdamPandora
Moderator
Moderator

Always happy to help, @paisleygirl. 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Papa_ramsey
Local Performer

Why I'm I still hearing ads after I upgraded my Pandora?

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AlyssaPandora
Moderator
Moderator

Hi there, @Papa_ramsey. 👋

I moved your post over to this existing thread: Accidentally started Premium Access Session

Looks like your Pandora account is registered to our free ad-supported service.

However, I do see that you recently started a complimentary Premium Access session. This free session allows you to listen to content on-demand (ex. album, individual track, playlist) for a period of time. Once the session ends, your account reverts back to your original experience. In order to initiate the free session, you'll watch an advertisement first. You can find out more about these sessions in this article: Premium Access Sessions

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If you prefer to upgrade to Plus or Premium (not initiate a free Premium session), you can view all of your options and subscribe by visiting the upgrade page of our website.

Let me know if you need any further assistance. Always happy to help. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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