My Premium ad-free subscription ran out in the past 24 hours. I renewed for a year, then canceled right away just so I wouldn't be billed automatically next year. However, I can no longer listen to any stations. It seems my account was disabled completely.
I tested this by logging out and signing up with a different email address. I could once again listen to stations (albeit with ads). But when I logged in again with my main email address with my Premium subscription, I can't listen to anything. I hit play and nothing happens. This is across all platforms - Chrome on desktop, the desktop app, and the Android app.
It also keeps logging me out automatically when I try to refresh the browser. I need help here especially since I just shelled out $116 for a new annual subscription.
Edit: It seems to have fixed itself after an hour and a half. I did chat with support, so perhaps the support specialist was able to identify my problem and rectify it.
@hineighbor I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
@hineighbor I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!