Ad Feedback - Spanish Ads

[RickNubbz]

This is very annoying. Apparently Pandora has more Spanish speaking listeners in my area than English. I get. Orr Spanish ads than English. 

that balcony about the ad operations team working on a solution. I have a solution - cut down the number of Spanish speaking ads. 

[twinpeaks1965]

This seems to be a recurring issue. No matter that it seems to be fixed at some point, it still comes back. So for the last couple months I've patiently dealt with the Smith's ad that's in Spanish. Then a 2nd started being played for some business on Redwood Road in Utah. I do live in Utah. Now a 3rd has been added. I think it was for a cable company. It just barely played. And they're playing in 2s now. One Spanish ad after the other. What's so difficult about pegging those ads to be for people whose accounts say they're Spanish speaking? And peg the English speaking ads for those whose accounts say they speak English.  Why do English speaking people have to listen to Spanish ads? It's friggin' annoying. I've honestly come to the conclusion that they're not going to stop of their own volition. So now I'm going to have to keep coming here all day to let you know at exactly what time they played in order to get it fixed. This thread is over a year old and none of the techs can figure out how to fix it, without recurrences, after all this time? 

And this post is over 3 years old. Seems like it's time to find a new ad operations team, if they can't fix it in 3 years. 

Smith's ad 1:53pm followed by mystery ad 1:54pm MST. Both Spanish. I don't know if it's relevant, but I'm listening via the Alexa skill. 

Moderator Edit: Merged comments

[AdamPandora]

@twinpeaks1965 What is the name of the station you were listening to when those ads played?

Let me know.

[twinpeaks1965]

Yesterday I was listening to 60s Rock Radio. Today I'm listening to 70s Rock Radio. I listen to a different station every day. It doesn't make a difference with what ads play. 

This morning at 9:14 am MST the mystery Spanish ad played. At 9:29 am MST the Redwood Road ad played. 

9:41 am MST played an Alzheimer's ad in Spanish. This is a new one. So that makes 4 Spanish ads playing on my account now.  

12:21 pm MST Spanish Smith's ad.

9 am MST Spanish Smith's ad. Listening to 80s Pop Radio.

10:21 am MST. Same Spanish Smith's ad. 

11:49 am MST Spanish Smith's ad again.  

1:22 pm MST. Same Spanish Smith's ad. 

09-27-2024 12:36 PM
1:30 pm MST Spanish Alzheimer's ad. Listening to 90s music. I don't think it's a specific station. It's a routine I have with Alexa. It gets the command, "Tell Pandora to shuffle 90's music on the everywhere group." It doesn't say that it's playing a specific station. 90s music just plays. Sorry I can't be more specific on that one 😕 It is the first Spanish ad that I've noticed today. I almost thought it was fixed.

1:57 pm MST Spanish Smith's ad. 

2:10 pm MST new mystery Spanish ad. 

Moderator Edit: Merged comments

[AdamPandora]

Thank you for continuing to report these, @twinpeaks1965.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Moving forward, we can continue our investigation via email with you in that chain.

Thanks for your patience in the meantime!

[Jumbojet]

Please stop playing Spanish ads.  You should provide a toggle for your listeners to choose a language.  This is irritating.  If not fixed, I’ll switch to the many other music listening options available .  Thanks 

[FreeListener]

It's so sad, because now it's over 1000 days later, and we're all still having exactly the same problems, both with the Spanish ads, and the responses to our complaints.

[kristenlynnbens]

Morning, the commercials on my "Happy Radio" station have now become almost ALL Spanish, yet I speak no Spanish, nor have I indicated that I listen to any Spanish language music. Can you help out with the numerous ads I receive?

I started tracking on 11/04/2024 and here are the times the commercials came through, but I dont have any screenshots of those:

11/04/2024 Eastern Standard Time

10:04am

10:15am

10:34am (2 commercials)

11:47am

12:11pm

12:23pm

12:31pm

12:40pm

12:55pm

2:22pm

2:39pm

11/05/2024 Eastern Standard Time

9:07am

9:43am

9:53am

Started taking screenshots - 

10:25am

1:41pm

1:59pm

2:11pm

2:19pm

11/06/2024 Eastern Standard Time

11:01am

11:16am

11:23am

11:33am

11:41, there were (2) commercials

[AdamPandora]

@kristenlynnbens Thanks for sending these over.

In the screenshot for the State Farm ad you sent, it looks like the text on that image is in English. To clarify, was the audio for that ad in Spanish while the text in the screenshot was in English?

Let me know.

[kristenlynnbens]

Sorry for the delay, but yes, the audio was in Spanish for that one. Please let me know if you need anything further and thank you so much for your time and assistance.

Sent from my iPhone

[Bullhorn99]

I have been getting a ton of Spanish ads in the last few months. I haven’t spoken a word of Spanish since high school and I have absolutely no Spanish oriented stations, and yet here we are. What a tremendous annoyance for listeners and huge waste of money for advertisers!! I would contact them and let them know directly that they are wasting money, but I can’t understand even who it is. Obviously, this is a large issue that Pandora just isn’t going to fix given the fact that there are 14 pages of complaints over the span of nearly 4 years and the problem still persists!! Spotify and Apple Music are looking better and better!!

[Kominosp]

Same here. Still getting Spanish ads. Never listened to a Spanish station or Spanish song. The solution is useless.  You need to create a toggle with a preferred language option.  

[Jodyhans17]

Pandora is losing my love

[robinbarrett]

Subject: Concern Regarding Ineffective Advertisement Placement

Dear [Advertiser's Name],

I am writing to bring to your attention a potential issue that may be impacting the effectiveness of your advertising campaign. While you have invested significant resources to ensure your advertisement reaches a wide audience and drives sales, Pandora appears to be airing your ads to individuals who do not understand Spanish.

This misalignment may contribute to lower-than-expected sales performance for your product or service. It also reflects poorly on the service they have provided, as your advertising dollars are not being utilized effectively to target the appropriate audience.

I strongly recommend reaching out to Pandora to address this matter and consider requesting compensation or a correction to ensure your advertisements reach the intended demographic.

Sincerely,
[Your Name]

[Punkin509]

Thanks, glad people are beginning to speak up. Good luck. I have deleted
the Pandora station and have gone to Sirius. No Spanish ads and no
commercials.

They will never get rid of them. So glad others are beginning to speak up.
Thank you!

I agree. I have deleted their app. I also listen to Sirius, even though I
heard they own Pandora.

Moderator Edit: Merged comments

[sheyhock]

273 replies and Pandora STILL won't fix the problem. Sirius radio is amazing guys, yes it's a paid service but I made the switch a year ago and I have no regrets. Even the sound quality is better on Sirius. Pandora doesn't care and they are never going to listen to feedback.

After a breif search you are correct, Pandora is owned by Sirius. It all makes perfect sense now, Sirius owns Pandora (a free service) which is a bad platform, they also have Sirius radio (a paid service) that is a slightly better platform. Feels like a monopoly to me. 

Moderator Edit: Merged comments

[Brandonjluna84]

All I’ve been getting is Hispanic advertisement. I’m not Hispanic, nor do I speak the language. I understand we have recently been bombarded with millions of illegal aliens from Mexico, that shouldn’t mean that the rest of us need to learn their language though. It would be awfully nice, if this can be corrected. Not that I’m interested in the advertisements so much I just find it quite annoying that it feels like we’re trying to do more to please even those who shouldn’t be. Kinda like food stamps, they don’t even ask for information anymore, they just hand it out. Like your taxes for an example. I’ve had a couple accounts with Pandora and I love to utilize this application, but if this is something we cannot fix then I’ll move onto something a little gayer. Maybe Spotify