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Still hearing ads on Family Plan

rocksolid
Local Performer

I upgraded to premium family, added my family and all of us are getting adds.  I'm sure it's user error but how do I fix?

 

Moderator Edit: Edited title for clarity

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70 Replies

bchuck5
Local Performer

i am experiencing the same    can you help me   

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AdamPandora
Community Manager
Community Manager

@bchuck5 I'm showing your account is set up with the free service.

To clarify, are you currently paying for a Premium Family plan?

Or is the issue that you are looking to get added to a Premium Family plan that was set up by another user?

Let me know.


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msitz
Local Performer

This just started happening to us. Our family plan is getting ads. Totally frustrating.

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AdamPandora
Community Manager
Community Manager

@msitz I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


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richings
Local Performer

I added my daughter to my premium plan.
She created an account and accepted the invite, but it doesn't have premium status.

How do I fix this?

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AdamPandora
Community Manager
Community Manager

@richings I do see you've added two different accounts to your Premium Family plan so far.

If your daughter still isn't receiving the benefits of the subscription, please have her sign out of Pandora on her devices, and then sign back in using the email address associated with the Pandora account you added to your plan for her.

Let me know if she continues to run into issues with this.


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richings
Local Performer

This seemed to do the trick!
thanks.

AdamPandora
Community Manager
Community Manager

Happy to hear it, @richings.

Enjoy the music!


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Wenjg
Local Performer

Why do I get ads if I have a paid subscription.

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TannerPandora
Moderator
Moderator

Hi @Wenjg! Thanks for posting, sorry to hear you're hearing ads on your paid subscription.

I moved your post over to an existing thread: Still hearing ads on Family Plan


I checked your Pandora account and I do see that you're linked to an active Family Premium subscription. In order to investigate further can you tell me a little more about your experience:

  • The make and model of the device you were using when you heard the ads
  • Can you tell me a bit more about the advertising you are seeing?
    • Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
  • The next time you receive an ad, can you take a screenshot or picture of what you're seeing?

You can include a picture directly here on community. Just be sure to visit community through a web or mobile browser to add the picture.

Thanks for the help!


Tanner | Community Moderator

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@PandoraSupport

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Chelbo2u
Local Performer

I upgraded from a premium account to a family plan. My husband has been using a free account on his phone. I sent him an invite which he accepted. The problem is the app on his phone hasn't upgraded. I've tried sending him another invite, but it shows that he's already on the family plan. I tried  uninstalling and reinstalling the app but that didn't help. So, where do I go from here?

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AdamPandora
Community Manager
Community Manager

@Chelbo2u While I do see you sent out an invitation, it doesn't look like that invitation was accepted yet.

I've gone ahead and accepted the invitation on my end, so that account should now be able to enjoy the benefits of Pandora Premium.

If they continue to run into issues, please have them sign out, and then sign back in using the email address you sent the invitation to.

Hope this helps!


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Saphie70
Underground

I pay for Premium Family yet I once AGAIN am getting commercials and no playback. This is what I canceled last time!

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AdamPandora
Community Manager
Community Manager

@Saphie70 Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


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Saphie70
Underground
My account is McCorley70. The other account is inactive I think. Thanks for
getting back to me so promptly.
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Katielyn4886
Local Performer

I just upgraded to Family Premium, my husband has accepted the invite to email which shows on my Pandora account however, he is still not able to skip and is getting ads. What is going on?

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AdamPandora
Community Manager
Community Manager

@Katielyn4886 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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Egreen1
Local Performer

My husband added me as a family member on the family plan but I still receive ads on my account. I even deleted by account and rejoined through the family plan invite link. 

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AdamPandora
Community Manager
Community Manager

@Egreen1 Since your husband is the main account holder of the Premium Family plan, please have him contact our support team directly for further assistance here.

Thanks for your patience in the meantime.


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jlchenoweth
Local Performer

I added my wife to my Pandora Family Premium and once she logged in from the email link, all of her stations and music was โ€œerasedโ€. Additionally, I thought she would not have adds anymore of she was on my account, but almost after every couple of songs, thereโ€™s more adds. How do we fix this and get her stations back and not have any more adds?  Itโ€™s garbage that it canโ€™t be more simplified to just click the link, log in, and go. 

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