cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Added to a family plan but still hearing ads

Gringolin
Local Performer

I have not used Pandora for a few years but my sis had her husband set me up on their Family Premium plan since they had only used two slots.  

Is it normal that I still get ads?  

Labels (2)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Gringolin It doesn't look like your account is currently on anyone else's Family Plan at the moment.

I'm showing your account is still set up with the free service.

Please have the main account holder of the subscription (whoever purchased the Premium Family Plan subscription) contact our support team directly for assistance with getting you put on their plan.

Then can send them a message here.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

0 Kudos
9 Replies

AdamPandora
Moderator
Moderator

@Gringolin It doesn't look like your account is currently on anyone else's Family Plan at the moment.

I'm showing your account is still set up with the free service.

Please have the main account holder of the subscription (whoever purchased the Premium Family Plan subscription) contact our support team directly for assistance with getting you put on their plan.

Then can send them a message here.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Vstringer1962
Local Performer

I have Pandora premium for family. My wife does not get ads but I do. Why?

0 Kudos

AdamPandora
Moderator
Moderator

@Vstringer1962 It doesn't look like your invitation to join the plan was accepted yet.

I've gone ahead and manually added the account to your plan on my end.

If you continue to run into issues, you will need to contact our support team directly for further assistance here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Philip2316
Local Performer

Me and my wife payed for the family plan from her phone an iphone and when i accept the ivite to my account nothing is working. Still getting adds. Wont give me the option to download music or go off line

0 Kudos

AdamPandora
Moderator
Moderator

@Philip2316 It doesn't look like you are logged into the account your wife added to the Premium Family plan.

You will need to sign out of your devices, and then sign back in using the email address associated with the account that was added to the plan.

If you are unsure what email address to use, your wife can verify by logging into her account, going to Settings > Subscription > Manage Family.

You can then sign into your device using the email address she sees there.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Shan
Local Performer

I just paid for the Premium Family plan for the year and when I went to help my mom log into her account, Pandora just keeps pulling up her Basic plan instead of upgrading her.  How do I get this fixed? It works fine on her pc but not in the app on her phone.

Shannon

0 Kudos

AdamPandora
Moderator
Moderator

@Shan It sounds like she may be logged into the wrong account on her phone.

I recommend signing out of the app on that device, and then signing back in using the email address associated with the account you added to your plan.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Ulfheid
Local Performer

I added my dad to the family plan, he still can't skip songs without commercials. Help!

0 Kudos

AdamPandora
Moderator
Moderator

@Ulfheid It sounds like he may be logged into the wrong account on his device.

I recommend having him sign out of the app on that device, and then signing back in using the email address associated with the account you added to your plan.

If you are unsure what email address for him to use, you can verify this by logging into your account, and going to Settings > Subscription > Manage Family.

He can then sign into his device using the email address you see there.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos