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Added to a family plan but still hearing ads

Gringolin
Local Performer

I have not used Pandora for a few years but my sis had her husband set me up on their Family Premium plan since they had only used two slots.  

Is it normal that I still get ads?  

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23 Replies

Chelbo2u
Local Performer

I upgraded from a premium account to a family plan. My husband has been using a free account on his phone. I sent him an invite which he accepted. The problem is the app on his phone hasn't upgraded. I've tried sending him another invite, but it shows that he's already on the family plan. I tried  uninstalling and reinstalling the app but that didn't help. So, where do I go from here?

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AdamPandora
Community Manager
Community Manager

@Chelbo2u While I do see you sent out an invitation, it doesn't look like that invitation was accepted yet.

I've gone ahead and accepted the invitation on my end, so that account should now be able to enjoy the benefits of Pandora Premium.

If they continue to run into issues, please have them sign out, and then sign back in using the email address you sent the invitation to.

Hope this helps!

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Egreen1
Local Performer

My husband added me as a family member on the family plan but I still receive ads on my account. I even deleted by account and rejoined through the family plan invite link. 

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AdamPandora
Community Manager
Community Manager

@Egreen1 Since your husband is the main account holder of the Premium Family plan, please have him contact our support team directly for further assistance here.

Thanks for your patience in the meantime.

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