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Best Buy membership

Local Performer

I bought a 1 year premium from best buy. Follow all instructions and successfully linked through to my pandora account. Premium did not take and everytime I try to view the subscription status in the app or online, I get an error. The app reads "uh-oh Looks like something went wrong. Try again."

It will temporarily display along the bottom: "page load failed... no network connected." I can assure that the network is connected. Best buy will not assist and refuses refund, so my next step (if I receive no help here) is to dispute charge l, never use best buy again, and rely solely on my Spotify account.

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Re: Best Buy membership

Moderator
Moderator

@docology Nice to see you around the Community.

Accessing your upgraded account:

After taking a look at your account, it appears you are actually upgraded with an annual subscription to Pandora Plus through Best Buy - not Pandora Premium.

Were you having trouble gaining access to your upgraded account?

If so, let me know and I can help escalate this to our support team for further assistance.

+++++++++++++++++++++++++

Viewing your subscription details online:

Unfortunately, we aren't able to manage subscriptions purchased through the Best Buy billing system.

You will need to sign in or create a BestBuy.com account using the email address you provided when you first purchased your subscription.

Then visit the Plans and Subscriptions page in your BestBuy.com account.

If you continue to run into issues with this, please visit their Help Center for any billing questions or subscription issues.

Or call 1-888-BEST BUY (1-888-237-8289) to speak to a customer care expert.

Adam | Community Moderator

Let's share music in the Playlist Swap

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