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Billed by Apple - Switch to Premium Family

CmS-22
Local Performer

Update subscription To premium family plan

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@CmS-22 It looks like your account is currently upgraded through Apple.

Unfortunately, there isn't a way to force end your current subscription through Apple on our end. 

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Apple and wait for it to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

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3 Replies

AdamPandora
Community Manager
Community Manager

@CmS-22 It looks like your account is currently upgraded through Apple.

Unfortunately, there isn't a way to force end your current subscription through Apple on our end. 

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Apple and wait for it to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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dperlman002
Local Performer

Will the apple subscriber keep their pandora content like play lists etc? Because that's a deal breaker. 

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AdamPandora
Community Manager
Community Manager

@dperlman002 Yes - none of your collection or content on Pandora will be lost in the process if you switch to a Premium Family subscription through our website.

Hope this helps clarify.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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