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Billed by Google: False subscription Cancellation

Airee
Local Performer

Why did my subscription cancel itself when I’ve used the same account and card for years I had pandora premium for 5 years maybe and now my subscription no longer exists why 

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AdamPandora
Community Manager
Community Manager

@Airee It looks like your account was previously upgraded via Google Play when your subscription expired.

We have limited access to Google Play's billing system and are unable to confirm this from our end.

You'll need to contact the Google Play support team for further assistance.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
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AdamPandora
Community Manager
Community Manager

@Airee It looks like your account was previously upgraded via Google Play when your subscription expired.

We have limited access to Google Play's billing system and are unable to confirm this from our end.

You'll need to contact the Google Play support team for further assistance.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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