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Billed by Google Play: Switch to direct-billed subscription

jmtechnico1
Local Performer

I originally subscribed on my android through google, had some issues recently accessing Pandora and got frustrated with google and put in an orde to cancel service. Now i would like to keep account active, maybe not thruogh google, but don't want to lose all content. Is there nay way to keep account content and pay through Pandora?

 

Moderator Edit: Edited title for clarity

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TannerPandora
Moderator
Moderator

Hi @jmtechnico1!

Since you've already cancelled your subscription through Google Play, you'll need to wait for your subscription to expire. Once you start seeing ads again on your stations, you will then be able to upgrade your account from Pandora directly from the web using your credit card or PayPal account.

After you start seeing ads, you can then upgrade your account through Pandora directly here.

Select your subscription, and input your payment method: Credit Card or PayPal.

If you do not have a PayPal account, but would like to pay with one, you can create one here.

Let me know if you have any other questions. Thanks for posting to community! 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport

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13 Replies

TannerPandora
Moderator
Moderator

Hi @jmtechnico1!

Since you've already cancelled your subscription through Google Play, you'll need to wait for your subscription to expire. Once you start seeing ads again on your stations, you will then be able to upgrade your account from Pandora directly from the web using your credit card or PayPal account.

After you start seeing ads, you can then upgrade your account through Pandora directly here.

Select your subscription, and input your payment method: Credit Card or PayPal.

If you do not have a PayPal account, but would like to pay with one, you can create one here.

Let me know if you have any other questions. Thanks for posting to community! 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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cullerful
Local Performer
I haven't stopped billing through google play but want to go direct. How do I do it?
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TannerPandora
Moderator
Moderator

Hi @cullerful Since your subscription is being processed through your Google Play account, you will need to cancel that subscription through Google Play and then wait for your subscription to expire. Once you start seeing ads again on your stations, you will then be able to upgrade your account from Pandora directly from the web using your credit card or PayPal account.

For steps on how to cancel your subscription through Google Play, please visit the link here

When you start getting ads, you can use the steps in my previous post on how to upgrade directly through Pandora. 

Thanks for posting to community! 🎧


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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Darylkw
Local Performer

I have canceled my subscription via Google Pay over there, and my subscription doesn't run out for a few days over here. So why is it set up I have to wait until I see ads again.  I would like to have uninterrupted service so that I can access it on my FITBIT watch, and want to provide new payment arrangements directly with Pandora.   I did not like have personal cc information on file with Google,  as there are many avenues that it could possibly go wrong.

 

 

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AdamPandora
Moderator
Moderator

@Darylkw I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Danigirl
Local Performer

My account was on google play. I switched from Android to Apple. I canceled my subscription because it wouldn’t let me update my payment method to a credit card. How do I resubscribe using my existing account so I don’t lose my preferences? 

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AdamPandora
Moderator
Moderator

@Danigirl You will first need to wait until your subscription through Google Play fully expires and you start hearing ads on your account again.

When your account reverts back to the free service, you can then resubscribe here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Razer4
Local Performer

Need help. Trying to change the way i ma billed each mnth currently its google play but I want to change this

 

mod edit: changed title for clarity

AlyssaPandora
Moderator
Moderator

Hi there, @Razer4. 👋

Thanks so much for post about this.

Looks like you already have an open email case with our team. Someone has reached out to you via email to assist with your billing options. If you don't see the email yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Hope this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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badfishmartin
Local Performer

Not one solution posted... My subscription is not working. Also I set this up to Bill through my PayPal account not my Google account. You do not have consent to charge my Google account. Fix my subscription issue.

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AdamPandora
Moderator
Moderator

@badfishmartin I moved your post over to this existing thread: Billed by Google Play: Switch to direct-billed subscription

The thread you originally posted on was specific to users who upgraded through Apple.

I'm showing your account is currently upgraded to Pandora Plus through Google Play.

When you sign up for one of our subscription tiers from your Android device (through the Pandora app), any billing will automatically associated with your Google Play account.

If you'd prefer to cancel this subscription, and instead sign up directly through our website using PayPal, you will first need to cancel your subscription through Google, wait for it to expire, and then resubscribe directly through our website instead.

+++++++++++++++++++++++++

Canceling your subscription through Google Play:

You can find instructions on how to cancel your subscription through Google Play here.

+++++++++++++++++++++++++

Signing up for a subscription through PayPal:

When your subscription through Google Play expires after you cancel it with the steps linked above, and you start hearing ads on your account again, you can resubscribe directly through our website using PayPal here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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hallen3469
Local Performer

change my payment method.

 

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AdamPandora
Moderator
Moderator

@hallen3469 You can find instructions on how to update your billing information within Google Play here: Update billing info - Google Play

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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