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Billed by Google - Switch to annual subscription

Stallion
Local Performer

Please respond to me I want to change my subscription from monthly, 2 yearly will you help me thanks

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@Stallion Our support team has taken a quick glance at your account and informed me your current subscription was purchased through Google Play.

Annual subscriptions are only available if you upgrade directly through us from our website.

If you upgrade from your Android device you are upgrading through Google Play, and they only offer monthly options.

To switch to a yearly subscription, you will need to change your auto-renewal options and let your monthly subscription run out. Once it has expired, and you're again hearing ads, you can then upgrade annually from a computer.

Once your subscription expires and you hear ads again, you can upgrade to an annual subscription of Pandora Plus, Pandora Premium or Premium Family by signing into your account from a computer and visiting this link.

Hope this helps explain. Thanks for being a part of the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Stallion Our support team has taken a quick glance at your account and informed me your current subscription was purchased through Google Play.

Annual subscriptions are only available if you upgrade directly through us from our website.

If you upgrade from your Android device you are upgrading through Google Play, and they only offer monthly options.

To switch to a yearly subscription, you will need to change your auto-renewal options and let your monthly subscription run out. Once it has expired, and you're again hearing ads, you can then upgrade annually from a computer.

Once your subscription expires and you hear ads again, you can upgrade to an annual subscription of Pandora Plus, Pandora Premium or Premium Family by signing into your account from a computer and visiting this link.

Hope this helps explain. Thanks for being a part of the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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freedmanfred63
Local Performer

I want to pay for my annual yearly subscription with my new routing numbers and new bank account numbers from my new checking account. Please help me do this now. because I need to pay right now to continue my service please

 

mod edit: changed title for clarity

 
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AlyssaPandora
Moderator
Moderator

Hey, @freedmanfred63. 👋

Looks like you may have more than one Pandora account.

I've escalated your issue to our User Support team. An email will be sent to the email address associated with your Pandora account. 

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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