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Billing limit change with PayPal

clc48
Local Performer

Why did I get a billing limit change from Pandora with PayPal?

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7 Replies

AdamPandora
Moderator
Moderator

@clc48 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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kannla67
Local Performer

I also received an email yesterday, confirming that I changed my billing limit.  I never made any changes.  I reached out to PayPal and they had no info and told me to reach out to Pandora.

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AdamPandora
Moderator
Moderator

@kannla67 Sorry for any confusion around the email you received from PayPal.

Pandora has not made any changes to your subscription plan processed through PayPal. On our end, it looks like your subscription will continue to renew at the same rate and intervals as normal. 

Hope this helps!

Adam | Community Moderator

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pdxsusan
Local Performer

I also received this email from PayPal. I will contact support if my monthly bill changes without my authorization.

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AdamPandora
Moderator
Moderator

@pdxsusan Pandora has not made any changes to your subscription plan processed through PayPal. On our end, it looks like your subscription will continue to renew at the same rate and intervals as normal. 

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

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kannla67
Local Performer

It does, thank you!

AdamPandora
Moderator
Moderator

Always happy to help. 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

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