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Cancel Subscription

PeterSambol
Local Performer

I’ve tried numerous times to cancel my subscription but every time it asks me to enter my password to confirm the cancellation it notifies me “we’re having trouble please try again later.”  I would just like for my subscription to be cancelled! Thank you 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@PeterSambol @bgeezer I checked in with our support team and they were able to help with this since your accounts are upgraded directly through Pandora..

They have confirmed that your subscriptions have been canceled.

You can still enjoy your subscription benefits until the current billing cycle expires.

At that time, your account will revert to the free ad-supported service and you won't be charged again.

You can view your expiration date and manage your subscription options from the subscription details page.

If you're using a computer:

If you're using a mobile device:

  • Go to the Pandora website.
  • Select the menu icon (three horizontal lines) in the top left.
  • Then tap Subscription. (Log in to your account if prompted.) 


Hope this helps. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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6 Replies

bgeezer
Local Performer

having same issue and pandora cant afford support so .... 

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AdamPandora
Moderator
Moderator

@PeterSambol @bgeezer I checked in with our support team and they were able to help with this since your accounts are upgraded directly through Pandora..

They have confirmed that your subscriptions have been canceled.

You can still enjoy your subscription benefits until the current billing cycle expires.

At that time, your account will revert to the free ad-supported service and you won't be charged again.

You can view your expiration date and manage your subscription options from the subscription details page.

If you're using a computer:

If you're using a mobile device:

  • Go to the Pandora website.
  • Select the menu icon (three horizontal lines) in the top left.
  • Then tap Subscription. (Log in to your account if prompted.) 


Hope this helps. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos

MusicFan0107
Local Performer

I am having the same issue and want this cancelled before the renew date of August 18, 2021.

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TannerPandora
Moderator
Moderator

Hi @MusicFan0107! Thanks for posting. 

I checked in with our User Support team and can confirm that your subscription has been cancelled. You can still enjoy your subscription benefits until the current billing cycle expires. At that time, your account will revert to the free ad-supported service and you won't be charged again.

You can view your expiration date and manage your subscription options from the subscription details page.

If you're using a computer:

If you're using a mobile device:

  • Go to the Pandora website.
  • Select the menu icon (three horizontal lines) in the top left.
  • Then tap Subscription. (Log in to your account if prompted.) 
Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Bldykes
Local Performer

Please cancel prescription for Brenda [last name]. And return refund for unused months. Thank you.

Thank you. I no longer need access to music.

Moderator Edit: Personal Information

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TannerPandora
Moderator
Moderator

Hi @Bldykes! Thanks for posting to community. 

I checked your account and see that you're upgraded to an individual monthly subscription of Pandora Premium not annual. 

I moved your post over to another existing thread: Cancel Subscription

I've gone ahead and cancelled your subscription. You can still enjoy your Pandora Premium subscription benefits until the current billing cycle expires, around 8/22/2021.

At that time, your account will revert to the free ad-supported service and you won't be charged again.

You can view your expiration date and manage your subscription options from the subscription details page.

If you're using a computer:

If you're using a mobile device:

  • Go to the Pandora website.
  • Select the menu icon (three horizontal lines) in the top left.
  • Then tap Subscription. (Log in to your account if prompted.) 

Hope this helps!

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos