Cancelation

[Legendair2000]

Why does your company have no transparency? Customers have no phone support and you bury your subscription cancellation policy in website jargon. However oh, you can upgrade with a simple click on a link. Customers would probably  be far more loyal if you were transparent and simply had an unsubscribe link at the bottom of your help page. Can I unsubscribe by simply sending an email to support?

[shipjess]

this.

[AdamPandora · Accepted solution]

@Legendair2000 Our support team has confirmed that you already have an open case with them - make sure to keep an eye out for their reply as they will be happy to look into this further with you.

Thanks for being a part of the communty! 

[crazymaking1]

There is no problem signing up or upgrading a subscription BUT NO WAY to cancel it

[AdamPandora]

@crazymaking1 It looks like your account is upgraded directly through Pandora.

Check out this thread for instructions on how to cancel your subscription: Manage subscription: Direct Billed

Hope this helps!

[bonothedog]

I was offered a free trial via email to reactivate my subscription after a long time away but my card was charged immediately and then was told I was not eligible for a free trial. Why send the offer then? I am quite close to never using Pandora again and deleting my account.  No support except email. I may have to dispute the charge if I don't get a response by tomorrow.

[AdamPandora]

@bonothedog I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!