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Re: i cancelled my subscription but was charged.can i get my refund

Moderator
Moderator

@aksh I moved your post to this thread since you are experiencing a similar issue.

I will have someone from our User Support team contact you privately via email to look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

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Charged despite canceling

Local Performer

Hi I cancelled my subscription before it was supposed to be renewed and you guys charged me for it. I love your service, but unfortunately I am currently frustrated with it. The message support is glitchy and keeps giving me a runaround. I am hopeful you guys can fix this.

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Re: Charged despite canceling

Moderator
Moderator

@Sorako92 I checked in with our support team and they mentioned they have not received any messages from you yet regarding this issue.

That being said, they will be contacting you privately via email to look into this further.

Please keep an eye out for their message. 

Adam | Community Moderator

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Re: Billing for account I don't use

Local Performer

hi 👋 i was wondering if i can be refunded after i was charged on my cancelled account. i cancelled my account about a week ago and it still charged me today. please respond. thanks 

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Re: Billing for account I don't use

Moderator
Moderator

@athenaclio1618 I am going to have our User Support team reach out to you privately via email to look into this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Billing for account I don't use

Local Performer

Not sure if this goes here but Hello! I was charged after cancelling a week ago and it didn't seem to cancel. I was charged yesterday thinking it had cancelled like it was supposed to. I would like a refund please because I do not have the money for it.

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Re: Billing for account I don't use

Moderator
Moderator

Hey there, @mairineb. 👋

A member from our User Support team has reached out to you via email to assist with your subscription. 

If you haven't received the email yet, please check your spam / junk folder. 

Thanks for your patience! 🎧

Alyssa | Community Moderator

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Re: Still charged after canceling subscription

Local Performer

The same thing happened to me today too. I was charged but my subscription was suppose to already be cancelled

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Re: Still charged after canceling subscription

Moderator
Moderator

@Angel04 Our support team will be reaching out to you privately via email to gather additional information from you.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Still charged after canceling subscription

Local Performer

Ok thank you so much! I will be on the look out for that

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Re: Still charged after canceling subscription

Moderator
Moderator

@Angel04 Always happy to help. 😎

Adam | Community Moderator

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Subscription

Local Performer

So a week ago I canceled my subscription, but today it still charged me. How do I get my money back?

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