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Re: Already billed, too late to cancel subscription

Moderator
Moderator

Hey, @Allweneedis1mic. 👋

Sorry to hear that happened.

Someone from our support team will reach out to you via email to see what's happening with your trial subscription.

Your patience is appreciated during this time! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Already billed, too late to cancel subscription

Local Performer

I as well got charged for a years subscription, I have canceled the sub as of 1/22/2020 and it did state that my sub was good through then (I assumed until midnight) got home and saw the charge. It is still in a pending status but I cannot afford another year at this time. I would really like some assistance with this please.

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Re: Already billed, too late to cancel subscription

Moderator
Moderator

Hey, @Slcchrishanzon. 👋

A member from our User Support team can assist with your subscription charge.

Please keep an eye out for an email from them soon. 

Thanks so much!

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Already billed, too late to cancel subscription

Local Performer

I was charged 9.99 when I had set up for my subscription to end after the trial was over

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Re: Already billed, too late to cancel subscription

Moderator
Moderator

Hi, @elysemp. 👋

Someone from our support team has emailed you regarding the status of your Pandora account. 

Please keep an eye out for their email as you should receive it shortly. 📬 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Trial and charged

Local Performer

How do I get and unauthorized charge reversed?

 

mod edit: changing title for clarity

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Re: Trial and charged

Moderator
Moderator

Hi @Heavyspr1986 Welcome to Community! 👋

I checked your Pandora account and it looks like a 90-day trial of Pandora Premium was started back in September of 2019. 

I've contacted our User Support team to reach out and further help you with this. Please be on the look out for an email from them. 

Thanks again for being part of community! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

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refund

Local Performer

How do i request a refund ? Pandora has the hardest process ever!!! I just need to contact support or customer service and i get here instead ughghgh! Need a refund !

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Re: refund

Moderator
Moderator

Hey, @litahni. 👋

Sorry to hear that you're having trouble with managing your subscription.

Our User Support team can always be reached here.

In the meantime, I've created a support case for you, and someone from our team will reach out to you via email soon.

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Charged after cancellation

Local Performer

I want my subscription canceled, which I thought I already did, it has charged my account this month again. I want a refund for this months charge I dont even use pandora anymore.

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Re: Charged after cancellation

Moderator
Moderator

@Jenniferspears8 Our support tam has confirmed that you already have a case open with them.

Please keep an eye out for their reply to your email, and they will be happy to look into this further.

Thanks for being a part of the community! 🎧

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: duplicate billing

Local Performer

I cancelled my subcription a month ago and im still being charge. Pls cancell my subcription

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